SurveySparrow vs TheySaid
SurveySparrow and TheySaid are both customer feedback & roadmaps tools aimed at small businesses and enterprise. Both have a free plan.
Conversational surveys, NPS and CX feedback for growing teams
AI-moderated user tests and surveys with real or synthetic users
| Pricing | Freemium · $19 | Freemium |
| Starting price | $19/mo | Not published |
| Free plan | Yes | Yes |
| Free trial | 14 days | — |
| Built for | Small businesses, Enterprise, Agencies | Small businesses, Enterprise, Agencies |
| Platforms | web, ios, android | web |
| Country | — | US |
| Rating | — | — |
Choose SurveySparrow if
SMB and mid-market teams that want engaging surveys plus NPS and employee feedback in one platform without Qualtrics-level cost.
- Chat-style surveys often feel more engaging than long forms
- Covers customer, employee and market research in one tool
- Strong integrations with CRM and help desk tools
Look elsewhere if: Teams needing month-to-month billing, enterprise research panels or design-heavy marketing forms (SurveyMonkey, Typeform, Qualtrics).
Choose TheySaid if
Product and UX teams that want fast AI-moderated tests and interviews, with synthetic users for early checks.
- Free plan needs no credit card
- Covers usability tests, interviews and surveys in one tool
- Tests can start from coding and ticketing tools during the build
Look elsewhere if: Teams that only need simple surveys or heatmaps at a predictable self-serve price (SurveyMonkey, Hotjar).
SurveySparrow vs TheySaid pricing
SurveySparrow
- Free$01 user, 3 active surveys, 75 responses per quarter
- Basic$19/moBilled yearly; 1 user, 2,500 responses
- EnterpriseCustomCustom responses, SSO and advanced CX features
TheySaid
- Free$05 AI user tests and 50 AI surveys/mo, 1 workspace, 1 active test
- EnterpriseCustomUnlimited tests and recruiting, SSO/SAML, API; monthly billing +33%
SurveySparrow · Key features
- Conversational surveys that show one question at a time
- NPS, CSAT and CES programs with automated follow-ups
- 360-degree employee assessments and pulse surveys
- Offline survey apps for iOS and Android field work
- Distribution by email, SMS, WhatsApp, web embed and links
- In-app SpotChecks micro-surveys for websites and products
Cons
- No monthly billing; only quarterly or yearly plans
- Response caps on lower tiers fill up quickly
- Higher-tier pricing is hard to find and often quote-based
TheySaid · Key features
- AI moderator that runs voice interviews and usability tests
- Synthetic users and digital twins tuned on your own customer data
- AI project creator that drafts tests, surveys and screeners
- AI analysis with clips, highlight reels and cross-project Ask AI
- Panel recruiting with screeners and a response quality monitor
- MCP server for Claude Code, Cursor and Lovable, plus Jira-triggered tests
Cons
- No self-serve paid plan between Free and Enterprise
- Free plan allows only one active test
- Recruiting harder-to-reach panel participants costs extra
SurveySparrow vs TheySaid: FAQ
Do SurveySparrow and TheySaid have a free plan?
Yes, both SurveySparrow and TheySaid have a free plan; paid plans add more usage and features.