Stonly vs Whatfix
Stonly and Whatfix are both product adoption & onboarding tools. Stonly is aimed at small businesses and enterprise, while Whatfix is aimed at enterprise. Only Stonly has a free plan.
Interactive guides and AI knowledge base for customer support teams
Digital adoption platform for enterprise software
| Pricing | Freemium | Paid |
| Starting price | Not published | Not published |
| Free plan | Yes | No |
| Free trial | 14 days | — |
| Built for | Small businesses, Enterprise | Enterprise |
| Platforms | web | web |
| Country | FR · 2018 | IN · 2014 |
| Rating | — | — |
Choose Stonly if
Customer support teams that handle complex, multi-step issues and want guided self-service plus consistent agent troubleshooting.
- Decision trees handle complex troubleshooting better than flat articles
- Same content serves customers, agents and AI answers
- Help desk integrations bring guides into the agent workspace
Look elsewhere if: Product teams primarily optimizing in-app onboarding and feature adoption metrics (Userpilot, Appcues, Pendo).
Choose Whatfix if
Enterprises rolling out software.
- Enterprise app coverage
- Reduces training costs
- Analytics
Look elsewhere if: SaaS onboarding (Appcues).
Stonly vs Whatfix pricing
Stonly
- Basic$0400 guide views/mo, 5 published guides, 1 team member
- Small BusinessQuoteUnder 100 staff; 4,000 guide views, 5 seats, 1 knowledge base
- EnterpriseCustomAI Agents, SSO, surveys, auto-translation, white label
Whatfix
- StandardCustomSingle app; employee or customer-facing
- PremiumCustomSingle app; advanced features
- EnterpriseCustomMulti-app plans
Stonly · Key features
- Interactive step-by-step guides and branching decision trees
- Embeddable widget for in-app guides and product tours
- Knowledge base with versioning, review flows and scheduled publishing
- AI Answers and a conversational bot built on your guide content
- AI Agent Assist that summarizes tickets and drafts replies
- Knowledge Agents and Business Process Agents for automated support flows
Cons
- Paid prices are not published and require a sales call
- Guide-view limits can force plan upgrades as traffic grows
- Help desk integrations, AI Agents and SSO are Enterprise-only
Whatfix · Key features
- In-app guidance on any app
- Task lists
- Self-help widget
- Analytics
- Desktop support
- Content authoring
Cons
- Expensive
- Enterprise focus
- Implementation
Stonly vs Whatfix: FAQ
Do Stonly and Whatfix have a free plan?
Stonly has a free plan. Whatfix has no free plan.
Which is better for small businesses, Stonly or Whatfix?
Stonly lists small businesses as a core audience, while Whatfix is aimed more at enterprise.