Stonly vs Userpilot
Stonly and Userpilot are both product adoption & onboarding tools aimed at small businesses and enterprise. Only Stonly has a free plan.
Stonly
Interactive guides and AI knowledge base for customer support teams
Userpilot
Onboarding, analytics and surveys for product teams
| Pricing | Freemium | Paid · $299 |
| Starting price | Not published | $299/mo |
| Free plan | Yes | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web | web |
| Country | FR · 2018 | US · 2018 |
| Rating | — | — |
Choose Stonly if
Customer support teams that handle complex, multi-step issues and want guided self-service plus consistent agent troubleshooting.
- Decision trees handle complex troubleshooting better than flat articles
- Same content serves customers, agents and AI answers
- Help desk integrations bring guides into the agent workspace
Look elsewhere if: Product teams primarily optimizing in-app onboarding and feature adoption metrics (Userpilot, Appcues, Pendo).
Choose Userpilot if
SaaS product teams.
- Analytics + engagement
- No-code
- Good segmentation
Look elsewhere if: Early startups on budget.
Stonly vs Userpilot pricing
Stonly
- Basic$0400 guide views/mo, 5 published guides, 1 team member
- Small BusinessQuoteUnder 100 staff; 4,000 guide views, 5 seats, 1 knowledge base
- EnterpriseCustomAI Agents, SSO, surveys, auto-translation, white label
Userpilot
- Starter$299/moUp to 2,000 MAUs
- Growthfrom $849/moIncludes 2k MAU, scales to 100k
- EnterpriseCustomIncludes 10k MAU, custom range
Stonly · Key features
- Interactive step-by-step guides and branching decision trees
- Embeddable widget for in-app guides and product tours
- Knowledge base with versioning, review flows and scheduled publishing
- AI Answers and a conversational bot built on your guide content
- AI Agent Assist that summarizes tickets and drafts replies
- Knowledge Agents and Business Process Agents for automated support flows
Cons
- Paid prices are not published and require a sales call
- Guide-view limits can force plan upgrades as traffic grows
- Help desk integrations, AI Agents and SSO are Enterprise-only
Userpilot · Key features
- Flows and checklists
- Resource center
- Product analytics
- Surveys
- Segmentation
- Session replay
Cons
- Expensive
- Web-first
- Annual billing
Stonly vs Userpilot: FAQ
Do Stonly and Userpilot have a free plan?
Stonly has a free plan. Userpilot has no free plan, a 14-day free trial.