reception vs Zendesk
reception and Zendesk are both customer support tools. reception is aimed at developers and freelancers, while Zendesk is aimed at enterprise and small businesses.
Native in-app support chat for iOS apps, with offers and reviews
Enterprise ticketing and support suite
| Pricing | Paid · $25 | Paid · $25 |
| Starting price | $25/mo | $25/mo |
| Free plan | No | No |
| Free trial | — | 14 days |
| Built for | Developers, Freelancers, Small businesses | Enterprise, Small businesses |
| Platforms | ios, web | web, ios, android |
| Country | — | US · 2007 |
| Rating | — | — |
Choose reception if
Indie iOS developers and small studios with subscription apps who want support chat linked to revenue and reviews.
- Flat monthly price instead of per-seat or per-resolution fees
- Looks native inside the app rather than a web widget
- Ties support conversations to subscription status and revenue
Look elsewhere if: Teams that need Android, web chat, email and a help center in one tool (Intercom, Crisp, Chatwoot).
Choose Zendesk if
Mid-market and enterprise support teams with multiple channels and compliance needs.
- Mature, reliable at enterprise scale
- Broadest channel and app coverage
- Strong reporting and routing
Look elsewhere if: Startups and small teams; Help Scout, Freshdesk, Crisp or Plain are leaner.
reception vs Zendesk pricing
reception
- Standard$25/moFlat price, all features; early-adopter rate, next price $50
- EnterpriseCustomFor apps above $30k MRR or 10k+ active users
Zendesk
- Support Team$25/agent/mo$19 billed annually; core ticketing
- Suite Team$69/agent/mo$55 billed annually; AI agents, messaging, voice
- Suite Professional$149/agent/mo$115 billed annually; skills routing, IVR
- Suite EnterpriseCustomSandbox, custom roles, approval workflows
reception · Key features
- Native chat UI for Swift, React Native and Expo apps on iOS 17+
- AI answers drawn from your docs with handoff to a human
- In-chat discounts, plan offers and paywalls to recover revenue
- One-tap App Store review requests with your own wording
- RevenueCat, Superwall and Adapty context next to each conversation
- Shared inbox for multiple apps plus replies from Telegram
Cons
- iOS only; no Android SDK listed
- Requires iOS 17 or later and Expo development builds
- Messages are not auto-translated between you and users
Zendesk · Key features
- Omnichannel ticketing: email, chat, voice, social, WhatsApp
- Help center and community with multiple brands
- AI agents, agent copilot and intelligent triage
- Skills-based routing, SLAs, macros and triggers
- Explore analytics and dashboards
- Workforce management, QA and marketplace apps
Cons
- Expensive per agent plus AI add-ons
- Complex packaging and frequent changes
- Overkill for small teams
reception vs Zendesk: FAQ
Do reception and Zendesk have a free plan?
reception has no free plan. Zendesk has no free plan, a 14-day free trial.