QuestionPro vs Userback
QuestionPro and Userback are both customer feedback & roadmaps tools. QuestionPro is aimed at enterprise and small businesses, while Userback is aimed at developers and small businesses. Userback costs less, from $39/mo versus $99/mo for QuestionPro. Both have a free plan.
Survey and market research platform with panels and advanced analysis
Visual bug reporting and user feedback widget for web apps
| Pricing | Freemium · $99 | Freemium · $39 |
| Starting price | $99/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | 10 days | — |
| Built for | Enterprise, Small businesses | Developers, Small businesses, Agencies |
| Platforms | web, ios, android | web |
| Country | US · 2005 | AU |
| Rating | — | — |
Choose QuestionPro if
Market researchers, universities and mid-size companies that need advanced survey methods and a respondent panel without Qualtrics pricing.
- Advanced research methods cheaper than Qualtrics
- Usable free plan for small surveys
- Very broad language support for multinational studies
Look elsewhere if: Teams running occasional simple surveys who want monthly billing or a lighter tool (SurveyMonkey, Typeform).
Choose Userback if
Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
- Bug reports arrive with full technical context
- Non-technical clients can report issues easily
- Broad project management integrations
Look elsewhere if: Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).
QuestionPro vs Userback pricing
QuestionPro
- Essentials$01 user, 200 responses per survey, 30 question types
- Advanced$99/user/moBilled annually; 25K responses/yr, 10-day free trial
- Team Edition$83/user/moBilled annually; 5+ users, 100K responses/yr
- Research SuiteCustom10+ users, conjoint, MaxDiff, communities; contact sales
- CX / WorkforceCustomCustomer and employee experience platforms; quote-based
Userback
- Free$02 seats, 2 sites; feedback visible for 7 days
- Team$39/mo$29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync
- Business$99/mo$79/mo billed annually; unlimited seats, 25 sites, replay, surveys
- Business Plus$199/mo$159/mo billed annually; 50 sites, mobile SDK, API, webhooks
- Feature Portal add-on$39/mo$31/mo billed annually; ideas, voting and public roadmap
QuestionPro · Key features
- Survey builder with branching, skip logic and piping
- 350+ templates and translation into 100+ languages
- Offline mobile app for field and in-person data collection
- Conjoint analysis, MaxDiff and A/B testing in Research Suite
- Access to a research panel of more than 22 million respondents
- NPS, sentiment analysis and closed-loop follow-up for CX programs
Cons
- Advanced and Team prices are quoted for annual billing
- Interface is dense with a learning curve
- Response caps on Advanced and Team plans
Userback · Key features
- Feedback widget with annotated screenshots and screen recordings
- Automatic capture of browser, device and console logs
- Session replay attached to each feedback report
- In-app surveys and NPS prompts
- Feature Portal with idea voting and public roadmap
- AI summaries and insights across feedback items
Cons
- Free plan hides feedback after seven days
- Session replay and surveys require Business or higher
- Feature Portal is a paid add-on on every paid plan
QuestionPro vs Userback: FAQ
Which is cheaper, QuestionPro or Userback?
Userback starts at $39/mo and QuestionPro at $99/mo. Both prices are checked on the vendors' own pricing pages.
Do QuestionPro and Userback have a free plan?
Yes, both QuestionPro and Userback have a free plan; paid plans add more usage and features.