Productboard vs Trustpilot
Productboard and Trustpilot are both customer feedback & roadmaps tools. Productboard is aimed at enterprise and small businesses, while Trustpilot is aimed at E-commerce and small businesses. Only Trustpilot has a free plan.
Product management and feedback hub
Public review platform with tools to collect and show customer reviews
| Pricing | Paid | Freemium · $99 |
| Starting price | Not published | $99/mo |
| Free plan | No | Yes |
| Free trial | — | 14 days |
| Built for | Enterprise, Small businesses | E-commerce, Small businesses, Enterprise |
| Platforms | web | web |
| Country | CZ · 2014 | DK · 2007 |
| Rating | — | — |
Choose Productboard if
Product management teams at growth and enterprise SaaS.
- Strong feedback-to-roadmap workflow
- Integrates with support and sales tools
- Good for product strategy
Look elsewhere if: Small startups needing a simple feedback board (Canny, Featurebase).
Choose Trustpilot if
Consumer-facing e-commerce and service companies that want a recognized, independent review profile and on-site trust widgets.
- Widely recognized consumer trust badge in Europe and the US
- Free plan lets small shops claim a profile and invite reviews
- Large set of e-commerce and CRM integrations for automated invites
Look elsewhere if: B2B software companies or teams that only need private customer feedback (G2, Qualtrics, SurveySparrow).
Productboard vs Trustpilot pricing
Productboard
- BusinessCustomMin 5 makers; 500 AI credits/maker/mo, 2 portals
- EnterpriseCustomMin 5 makers; SSO, SCIM, unlimited portals
Trustpilot
- Free$050 review invitations/mo, 1 user, company profile
- Starter$99/moBilled annually; firms under $5M revenue; 100 invitations/mo
- Plus$319/moBilled annually; 300 invitations/mo, 10 widgets, 3 users
- Premium$799/moBilled annually; 1,000 invitations/mo, 21 widgets, 10 users
- EnterpriseCustomUnlimited invitations, up to 1,000 users
Productboard · Key features
- Centralized feedback from many sources
- Link insights to features and user segments
- Prioritization with scoring and objectives
- Roadmaps for different audiences
- Customer portal for voting
- AI summaries and insights
Cons
- Expensive per maker
- Setup and discipline required
- Overkill for small teams
Trustpilot · Key features
- Free claimed company profile with replies to every review
- Automatic review invitations triggered from Shopify, WooCommerce and other stores
- TrustBox widgets that show star ratings and reviews on your website
- Service and product reviews, with product reviews on higher plans
- Review flagging and moderation workflow for fake or abusive reviews
- Analytics on ratings, sentiment and topics across reviews
Cons
- Paid plans require a 12-month commitment
- Pricing is per domain, which adds up for multi-site brands
- Invitation caps are low on Starter and Plus
Productboard vs Trustpilot: FAQ
Do Productboard and Trustpilot have a free plan?
Productboard has no free plan. Trustpilot has a free plan.