Plain vs Tidio
Plain and Tidio are both customer support tools. Plain is aimed at developers and small businesses, while Tidio is aimed at small businesses and E-commerce. Tidio costs less, from $29/mo versus $45/mo for Plain. Both have a free plan.
| Pricing | Freemium · $45 | Freemium · $29 |
| Starting price | $45/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | 14 days | 7 days |
| Built for | Developers, Small businesses | Small businesses, E-commerce |
| Platforms | web | web, ios, android |
| Country | GB · 2020 | PL · 2013 |
| Rating | — | — |
Choose Plain if
B2B and developer-focused SaaS.
- Built for B2B support in Slack
- Developer-friendly API
- Modern, fast UI
Look elsewhere if: High-volume consumer support (Zendesk, Gorgias).
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Plain vs Tidio pricing
Plain
- Foundation$45/user/moBilled annually; up to 5 seats, 1,000 AI credits/mo
- Horizon$99/user/moBilled annually; 3-10 seats, 2,500 AI credits, SLAs, Teams
- FrontierCustomMultiple workspaces, SSO/SCIM, HIPAA
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Plain · Key features
- Unified inbox for Slack, Teams, email, Discord, chat
- Customer context via API
- Tiers, SLAs and routing
- AI triage and drafting
- Linear and Jira integration
- API-first architecture
Cons
- Per-seat pricing
- Less suited for B2C volume
- Younger product
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Plain vs Tidio: FAQ
Which is cheaper, Plain or Tidio?
Tidio starts at $29/mo and Plain at $45/mo. Both prices are checked on the vendors' own pricing pages.
Do Plain and Tidio have a free plan?
Yes, both Plain and Tidio have a free plan; paid plans add more usage and features.