Pisano vs TheySaid
Pisano and TheySaid are both customer feedback & roadmaps tools. Pisano is aimed at enterprise, while TheySaid is aimed at small businesses and enterprise. Only TheySaid has a free plan.
Customer and employee experience platform with flat-fee licensing
AI-moderated user tests and surveys with real or synthetic users
| Pricing | Paid | Freemium |
| Starting price | Not published | Not published |
| Free plan | No | Yes |
| Free trial | — | — |
| Built for | Enterprise | Small businesses, Enterprise, Agencies |
| Platforms | web | web |
| Country | — · 2015 | US |
| Rating | — | — |
Choose Pisano if
Banks, insurers and retailers that need enterprise voice-of-customer programs across digital and physical channels at a predictable flat fee.
- Flat-fee licensing with no caps on surveys or responses
- Fast implementation, highlighted by Gartner
- Strong track record with Turkish banks and insurers
Look elsewhere if: Small businesses wanting a cheap self-serve survey tool or research teams needing advanced statistics (SurveySparrow, Typeform, Qualtrics).
Choose TheySaid if
Product and UX teams that want fast AI-moderated tests and interviews, with synthetic users for early checks.
- Free plan needs no credit card
- Covers usability tests, interviews and surveys in one tool
- Tests can start from coding and ticketing tools during the build
Look elsewhere if: Teams that only need simple surveys or heatmaps at a predictable self-serve price (SurveyMonkey, Hotjar).
Pisano vs TheySaid pricing
Pisano
- PlatformCustomFlat-fee license, no usage caps; support and training included
- Power-upsCustomAdd-ons: text analytics, workflows, Leo AI assistant
TheySaid
- Free$05 AI user tests and 50 AI surveys/mo, 1 workspace, 1 active test
- EnterpriseCustomUnlimited tests and recruiting, SSO/SAML, API; monthly billing +33%
Pisano · Key features
- Surveys and interactive flows for NPS, CSAT and CES programs
- Feedback channels including email, SMS, WhatsApp, web widget and mobile
- Links, QR codes and feedback tablets for physical locations
- Escalation automation and a built-in ticket manager to close the loop
- Dashboards, customer journey mapping and analytics
- AI text analytics and Leo, an AI assistant for experience data
Cons
- No public prices, self-serve plan or free trial
- AI features have been catching up rather than leading, per Gartner
- Smaller integration ecosystem than Qualtrics or Medallia
TheySaid · Key features
- AI moderator that runs voice interviews and usability tests
- Synthetic users and digital twins tuned on your own customer data
- AI project creator that drafts tests, surveys and screeners
- AI analysis with clips, highlight reels and cross-project Ask AI
- Panel recruiting with screeners and a response quality monitor
- MCP server for Claude Code, Cursor and Lovable, plus Jira-triggered tests
Cons
- No self-serve paid plan between Free and Enterprise
- Free plan allows only one active test
- Recruiting harder-to-reach panel participants costs extra
Pisano vs TheySaid: FAQ
Do Pisano and TheySaid have a free plan?
Pisano has no free plan. TheySaid has a free plan.
Which is better for small businesses, Pisano or TheySaid?
TheySaid lists small businesses as a core audience, while Pisano is aimed more at enterprise.