Pisano vs SurveySparrow
Pisano and SurveySparrow are both customer feedback & roadmaps tools. Pisano is aimed at enterprise, while SurveySparrow is aimed at small businesses and enterprise. Only SurveySparrow has a free plan.
Customer and employee experience platform with flat-fee licensing
Conversational surveys, NPS and CX feedback for growing teams
| Pricing | Paid | Freemium · $19 |
| Starting price | Not published | $19/mo |
| Free plan | No | Yes |
| Free trial | — | 14 days |
| Built for | Enterprise | Small businesses, Enterprise, Agencies |
| Platforms | web | web, ios, android |
| Country | — · 2015 | — |
| Rating | — | — |
Choose Pisano if
Banks, insurers and retailers that need enterprise voice-of-customer programs across digital and physical channels at a predictable flat fee.
- Flat-fee licensing with no caps on surveys or responses
- Fast implementation, highlighted by Gartner
- Strong track record with Turkish banks and insurers
Look elsewhere if: Small businesses wanting a cheap self-serve survey tool or research teams needing advanced statistics (SurveySparrow, Typeform, Qualtrics).
Choose SurveySparrow if
SMB and mid-market teams that want engaging surveys plus NPS and employee feedback in one platform without Qualtrics-level cost.
- Chat-style surveys often feel more engaging than long forms
- Covers customer, employee and market research in one tool
- Strong integrations with CRM and help desk tools
Look elsewhere if: Teams needing month-to-month billing, enterprise research panels or design-heavy marketing forms (SurveyMonkey, Typeform, Qualtrics).
Pisano vs SurveySparrow pricing
Pisano
- PlatformCustomFlat-fee license, no usage caps; support and training included
- Power-upsCustomAdd-ons: text analytics, workflows, Leo AI assistant
SurveySparrow
- Free$01 user, 3 active surveys, 75 responses per quarter
- Basic$19/moBilled yearly; 1 user, 2,500 responses
- EnterpriseCustomCustom responses, SSO and advanced CX features
Pisano · Key features
- Surveys and interactive flows for NPS, CSAT and CES programs
- Feedback channels including email, SMS, WhatsApp, web widget and mobile
- Links, QR codes and feedback tablets for physical locations
- Escalation automation and a built-in ticket manager to close the loop
- Dashboards, customer journey mapping and analytics
- AI text analytics and Leo, an AI assistant for experience data
Cons
- No public prices, self-serve plan or free trial
- AI features have been catching up rather than leading, per Gartner
- Smaller integration ecosystem than Qualtrics or Medallia
SurveySparrow · Key features
- Conversational surveys that show one question at a time
- NPS, CSAT and CES programs with automated follow-ups
- 360-degree employee assessments and pulse surveys
- Offline survey apps for iOS and Android field work
- Distribution by email, SMS, WhatsApp, web embed and links
- In-app SpotChecks micro-surveys for websites and products
Cons
- No monthly billing; only quarterly or yearly plans
- Response caps on lower tiers fill up quickly
- Higher-tier pricing is hard to find and often quote-based
Pisano vs SurveySparrow: FAQ
Do Pisano and SurveySparrow have a free plan?
Pisano has no free plan. SurveySparrow has a free plan.
Which is better for small businesses, Pisano or SurveySparrow?
SurveySparrow lists small businesses as a core audience, while Pisano is aimed more at enterprise.