Nutshell vs Zoho CRM
Nutshell and Zoho CRM are both CRM tools. Nutshell is aimed at small businesses and agencies, while Zoho CRM is aimed at small businesses and enterprise. Nutshell costs less, from $19/mo versus $20/mo for Zoho CRM. Only Zoho CRM has a free plan.
Small-business CRM with built-in email marketing and AI notetaker
Affordable CRM inside the Zoho suite
| Pricing | Paid · $19 | Freemium · $20 |
| Starting price | $19/mo | $20/mo |
| Free plan | No | Yes |
| Free trial | 14 days | 15 days |
| Built for | Small businesses, Agencies | Small businesses, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | US | IN · 2005 |
| Rating | — | — |
Choose Nutshell if
Small B2B sales teams that want an easy CRM with email marketing, chat and forms built in and human support included.
- CRM and email marketing in one bill
- Unlimited contacts and storage on all plans
- Free live support on every tier
Look elsewhere if: Teams needing a large app ecosystem, a free CRM or heavy outbound calling (HubSpot, Pipedrive, Close).
Choose Zoho CRM if
Cost-conscious SMBs and mid-market companies, especially those using other Zoho products.
- Very strong value per feature
- Deep customization at mid tiers
- Seamless with other Zoho apps
Look elsewhere if: Teams prioritizing UX polish (Attio, Pipedrive) or already on Google/HubSpot ecosystems.
Nutshell vs Zoho CRM pricing
Nutshell
- Foundation$19/user/mo$13 billed annually; 100 open leads limit
- Growth$32/user/mo$25 billed annually; quotas, lead assignment rules
- Pro$49/user/mo$42 billed annually; 5 pipelines, sales automation
- Business$67/user/mo$59 billed annually; 10 pipelines, audit log
- Enterprise$89/user/mo$79 billed annually; SSO, SQL access, phone support
Zoho CRM
- Free$0Up to 3 users
- Standard$20/user/mo$14/user/mo billed annually
- Professional$35/user/mo$23/user/mo billed annually
- Enterprise$50/user/mo$40/user/mo billed annually
- Ultimate$65/user/mo$52/user/mo billed annually
Nutshell · Key features
- Drag-and-drop pipelines with custom stages and stage goals
- Two-way Gmail and Outlook email and calendar sync
- AI notetaker for Zoom, Google Meet and Microsoft Teams calls
- Built-in email marketing with segmentation and automation
- Web chat, AI chatbot, forms and landing pages on every plan
- Quotes, invoices and contracts with e-signatures as an add-on
Cons
- Foundation is limited to 100 open leads
- Advanced marketing, SMS and prospecting are paid add-ons
- Smaller integration marketplace than HubSpot or Pipedrive
Zoho CRM · Key features
- Leads, contacts, deals with scoring and assignment rules
- Workflow automation and Blueprint process guidance
- Omnichannel: email, telephony, social, WhatsApp, live chat
- Zia AI for predictions, anomaly detection and writing
- Custom modules, functions, Canvas UI designer
- Analytics, dashboards and Zoho suite integration
Cons
- Dense, dated-feeling UI in places
- Support can be slow
- Learning curve for setup
Nutshell vs Zoho CRM: FAQ
Which is cheaper, Nutshell or Zoho CRM?
Nutshell starts at $19/mo and Zoho CRM at $20/mo. Both prices are checked on the vendors' own pricing pages.
Do Nutshell and Zoho CRM have a free plan?
Nutshell has no free plan, a 14-day free trial. Zoho CRM has a free plan.