Juphy vs Zendesk
Juphy and Zendesk are both customer support tools. Juphy is aimed at E-commerce and small businesses, while Zendesk is aimed at enterprise and small businesses. Juphy costs less, from $19/mo versus $25/mo for Zendesk.
| Pricing | Paid · $19 | Paid · $25 |
| Starting price | $19/mo | $25/mo |
| Free plan | No | No |
| Free trial | 14 days | 14 days |
| Built for | E-commerce, Small businesses | Enterprise, Small businesses |
| Platforms | web | web, ios, android |
| Country | TR · 2020 | US · 2007 |
| Rating | — | — |
Choose Juphy if
Shopify DTC brands with sizable catalogs and pre-sale questions.
- Focused on sales, not just support deflection
- Fast setup for Shopify
- Uses your own catalog data
Look elsewhere if: Non-Shopify stores or teams needing full help desk features.
Choose Zendesk if
Mid-market and enterprise support teams with multiple channels and compliance needs.
- Mature, reliable at enterprise scale
- Broadest channel and app coverage
- Strong reporting and routing
Look elsewhere if: Startups and small teams; Help Scout, Freshdesk, Crisp or Plain are leaner.
Juphy vs Zendesk pricing
Juphy
- Starter$19/mo50K visitors/mo, 1K products, reports
- Essentials$49/mo5K products, AI pop-ups
- Scale$99/mo15K products, integrations, SmartBox Q&A
Zendesk
- Support Team$25/agent/mo$19 billed annually; core ticketing
- Suite Team$69/agent/mo$55 billed annually; AI agents, messaging, voice
- Suite Professional$149/agent/mo$115 billed annually; skills routing, IVR
- Suite EnterpriseCustomSandbox, custom roles, approval workflows
Juphy · Key features
- AI shopping assistant trained on your Shopify catalog
- Product recommendations and comparisons in chat
- Answers on sizing, shipping and return policies
- Conversion analytics: assisted revenue and engagement
- Brand voice customization
- Handoff to human support tools
Cons
- Shopify only
- Younger product with fewer integrations
- AI answers need monitoring for accuracy
Zendesk · Key features
- Omnichannel ticketing: email, chat, voice, social, WhatsApp
- Help center and community with multiple brands
- AI agents, agent copilot and intelligent triage
- Skills-based routing, SLAs, macros and triggers
- Explore analytics and dashboards
- Workforce management, QA and marketplace apps
Cons
- Expensive per agent plus AI add-ons
- Complex packaging and frequent changes
- Overkill for small teams
Juphy vs Zendesk: FAQ
Which is cheaper, Juphy or Zendesk?
Juphy starts at $19/mo and Zendesk at $25/mo. Both prices are checked on the vendors' own pricing pages.
Do Juphy and Zendesk have a free plan?
Juphy has no free plan, a 14-day free trial. Zendesk has no free plan, a 14-day free trial.