Intercom vs Tidio
Intercom and Tidio are both customer support tools. Intercom is aimed at small businesses and enterprise, while Tidio is aimed at small businesses and E-commerce. Tidio costs less, from $29/mo versus $39/mo for Intercom. Only Tidio has a free plan.
| Pricing | Paid · $39 | Freemium · $29 |
| Starting price | $39/mo | $29/mo |
| Free plan | No | Yes |
| Free trial | 14 days | 7 days |
| Built for | Small businesses, Enterprise | Small businesses, E-commerce |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2011 | PL · 2013 |
| Rating | — | — |
Choose Intercom if
B2B and B2C SaaS companies with meaningful support volume and a good knowledge base.
- Fin is among the best AI support agents on the market
- Excellent in-app messenger and SaaS integrations
- Mature workflows and reporting
Look elsewhere if: Very small teams or budget-sensitive startups; Crisp, Chatwoot or Plain cover the basics for far less.
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Intercom vs Tidio pricing
Intercom
- Essential$39/seat/mo$29 billed annually; Fin AI $0.99/outcome
- Advanced$99/seat/mo$85 billed annually; workflows, 20 Lite seats
- Expert$139/seat/mo$132 billed annually; SSO, HIPAA, 50 Lite seats
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Intercom · Key features
- Fin AI agent trained on your help center, docs and past conversations
- Omnichannel inbox: chat, email, WhatsApp, SMS, social
- Help center with AI-assisted article suggestions
- Workflows: visual automation for routing, SLAs and bots
- Proactive support: product tours, banners, outbound messages
- Reporting on resolution rate, CSAT and team performance
Cons
- Pricing is complex: seats plus per-outcome AI fees
- Expensive for small teams compared with Crisp or Chatwoot
- Frequent packaging changes over the years
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Intercom vs Tidio: FAQ
Which is cheaper, Intercom or Tidio?
Tidio starts at $29/mo and Intercom at $39/mo. Both prices are checked on the vendors' own pricing pages.
Do Intercom and Tidio have a free plan?
Intercom has no free plan, a 14-day free trial. Tidio has a free plan.