Fin by Intercom vs Tori
Fin by Intercom and Tori are both customer support tools. Fin by Intercom is aimed at small businesses and enterprise, while Tori is aimed at small businesses and developers. Tori costs less, from $35/mo versus $49/mo for Fin by Intercom. Only Tori has a free plan.
AI customer service agent priced per outcome
AI support agent from TalkJS that cites sources and hands off cleanly
| Pricing | Paid · $49 | Freemium · $35 |
| Starting price | $49/mo | $35/mo |
| Free plan | No | Yes |
| Free trial | 14 days | — |
| Built for | Small businesses, Enterprise | Small businesses, Developers, Enterprise |
| Platforms | web | web |
| Country | US · 2023 | NL |
| Rating | — | — |
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Choose Tori if
SaaS teams that want an embeddable, customizable AI support agent grounded in their own documentation.
- Backed by an established chat infrastructure company
- Deep UI and behaviour customization through the SDK
- Free plan has no time limit
Look elsewhere if: Teams that need an agent tied into an existing helpdesk like Zendesk or Intercom (Fin by Intercom, Zendesk).
Fin by Intercom vs Tori pricing
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Tori
- Trial$0No time limit, 50 AI responses/mo, 1 seat, 1 agent
- Basic$35/mo300 AI responses/mo, 2 seats, 1 agent
- Standard$140/mo1,400 AI responses/mo, 3 seats, 3 agents
- Growth$550/mo6,000 AI responses/mo, 7 seats, 5 agents
- EnterpriseCustomContact sales
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Tori · Key features
- Learns from docs, help centers, websites or any URL and stays in sync
- Answers grounded in your content with source citations
- Flags uncertainty and escalates when confidence is low
- Human handoff with conversation history and sources in one thread
- Ready-made chat UI, full SDK and API built on TalkJS
- Setup with one script tag or an API key
Cons
- No named helpdesk or CRM integrations such as Zendesk
- Response caps per plan, with overage terms not stated
- No separate pricing page; plans are listed on the homepage
Fin by Intercom vs Tori: FAQ
Which is cheaper, Fin by Intercom or Tori?
Tori starts at $35/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Fin by Intercom and Tori have a free plan?
Fin by Intercom has no free plan, a 14-day free trial. Tori has a free plan.