Fin by Intercom vs Lyro by Tidio
Fin by Intercom and Lyro by Tidio are both chatbots & AI agents tools. Fin by Intercom is aimed at small businesses and enterprise, while Lyro by Tidio is aimed at E-commerce and small businesses. Lyro by Tidio costs less, from $39/mo versus $49/mo for Fin by Intercom.
AI customer service agent priced per outcome
AI support agent for small e-commerce
| Pricing | Paid · $49 | Paid · $39 |
| Starting price | $49/mo | $39/mo |
| Free plan | No | No |
| Free trial | 14 days | 7 days |
| Built for | Small businesses, Enterprise | E-commerce, Small businesses |
| Platforms | web | web |
| Country | US · 2023 | PL · 2023 |
| Rating | — | — |
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Choose Lyro by Tidio if
Small e-commerce stores on Tidio.
- Quick setup
- Affordable for small stores
- Works with Tidio
Look elsewhere if: Enterprise support.
Fin by Intercom vs Lyro by Tidio pricing
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Lyro by Tidio
- Lyro AI Agentfrom $39/mo50 Lyro conversations; $32.50/mo billed annually
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Lyro by Tidio · Key features
- AI answers from your content
- Order lookups
- Human handoff
- Multilingual
- Analytics
- Tidio inbox integration
Cons
- Conversation limits
- Less customizable
- E-commerce focus
Fin by Intercom vs Lyro by Tidio: FAQ
Which is cheaper, Fin by Intercom or Lyro by Tidio?
Lyro by Tidio starts at $39/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Fin by Intercom and Lyro by Tidio have a free plan?
Fin by Intercom has no free plan, a 14-day free trial. Lyro by Tidio has no free plan, a 7-day free trial.