Fin by Intercom vs reception
Fin by Intercom and reception are both customer support tools. Fin by Intercom is aimed at small businesses and enterprise, while reception is aimed at developers and freelancers. reception costs less, from $25/mo versus $49/mo for Fin by Intercom.
AI customer service agent priced per outcome
Native in-app support chat for iOS apps, with offers and reviews
| Pricing | Paid · $49 | Paid · $25 |
| Starting price | $49/mo | $25/mo |
| Free plan | No | No |
| Free trial | 14 days | — |
| Built for | Small businesses, Enterprise | Developers, Freelancers, Small businesses |
| Platforms | web | ios, web |
| Country | US · 2023 | — |
| Rating | — | — |
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Choose reception if
Indie iOS developers and small studios with subscription apps who want support chat linked to revenue and reviews.
- Flat monthly price instead of per-seat or per-resolution fees
- Looks native inside the app rather than a web widget
- Ties support conversations to subscription status and revenue
Look elsewhere if: Teams that need Android, web chat, email and a help center in one tool (Intercom, Crisp, Chatwoot).
Fin by Intercom vs reception pricing
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
reception
- Standard$25/moFlat price, all features; early-adopter rate, next price $50
- EnterpriseCustomFor apps above $30k MRR or 10k+ active users
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
reception · Key features
- Native chat UI for Swift, React Native and Expo apps on iOS 17+
- AI answers drawn from your docs with handoff to a human
- In-chat discounts, plan offers and paywalls to recover revenue
- One-tap App Store review requests with your own wording
- RevenueCat, Superwall and Adapty context next to each conversation
- Shared inbox for multiple apps plus replies from Telegram
Cons
- iOS only; no Android SDK listed
- Requires iOS 17 or later and Expo development builds
- Messages are not auto-translated between you and users
Fin by Intercom vs reception: FAQ
Which is cheaper, Fin by Intercom or reception?
reception starts at $25/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Fin by Intercom and reception have a free plan?
Fin by Intercom has no free plan, a 14-day free trial. reception has no free plan.