Inflight vs Trustpilot
Inflight and Trustpilot are both customer feedback & roadmaps tools. Inflight is aimed at small businesses and agencies, while Trustpilot is aimed at E-commerce and small businesses. Inflight costs less, from $18/mo versus $99/mo for Trustpilot. Both have a free plan.
Feedback layer for prototypes that hands comments to coding agents
Public review platform with tools to collect and show customer reviews
| Pricing | Paid · $18 | Freemium · $99 |
| Starting price | $18/mo | $99/mo |
| Free plan | Yes | Yes |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Agencies, Enterprise | E-commerce, Small businesses, Enterprise |
| Platforms | web | web |
| Country | — | DK · 2007 |
| Rating | — | — |
Choose Inflight if
Design and product teams that prototype in code and want stakeholder feedback to flow directly into their coding agents.
- Feedback stays attached to the exact element it refers to
- Reviewers and guests never need a paid seat
- MCP handoff removes retyping feedback into agent prompts
Look elsewhere if: Teams that need bug reporting on live production sites with issue-tracker integrations (Userback, Usersnap).
Choose Trustpilot if
Consumer-facing e-commerce and service companies that want a recognized, independent review profile and on-site trust widgets.
- Widely recognized consumer trust badge in Europe and the US
- Free plan lets small shops claim a profile and invite reviews
- Large set of e-commerce and CRM integrations for automated invites
Look elsewhere if: B2B software companies or teams that only need private customer feedback (G2, Qualtrics, SurveySparrow).
Inflight vs Trustpilot pricing
Inflight
- Pro$18/member/mo$15 billed yearly; unlimited videos, guests and MCP access
- Reviewers$0People who only give feedback are always free
- EnterpriseCustomSAML SSO, SOC 2 Type 2, priority support
Trustpilot
- Free$050 review invitations/mo, 1 user, company profile
- Starter$99/moBilled annually; firms under $5M revenue; 100 invitations/mo
- Plus$319/moBilled annually; 300 invitations/mo, 10 widgets, 3 users
- Premium$799/moBilled annually; 1,000 invitations/mo, 21 widgets, 10 users
- EnterpriseCustomUnlimited invitations, up to 1,000 users
Inflight · Key features
- One script tag adds the toolkit to any preview URL or HTML file
- Comments pinned to specific elements of the running prototype
- Built-in video replies so reviewers do not need a Loom link
- Structured questions that steer reviewers toward useful feedback
- Automatic grouping of feedback into next steps for a coding agent
- Inflight MCP server for Cursor, Claude Code and Codex
Cons
- No free plan for prototype authors after the 14-day trial
- Only Slack and MCP integrations; no Jira or Linear listed
- Works with web previews and HTML, not native app prototypes
Trustpilot · Key features
- Free claimed company profile with replies to every review
- Automatic review invitations triggered from Shopify, WooCommerce and other stores
- TrustBox widgets that show star ratings and reviews on your website
- Service and product reviews, with product reviews on higher plans
- Review flagging and moderation workflow for fake or abusive reviews
- Analytics on ratings, sentiment and topics across reviews
Cons
- Paid plans require a 12-month commitment
- Pricing is per domain, which adds up for multi-site brands
- Invitation caps are low on Starter and Plus
Inflight vs Trustpilot: FAQ
Which is cheaper, Inflight or Trustpilot?
Inflight starts at $18/mo and Trustpilot at $99/mo. Both prices are checked on the vendors' own pricing pages.
Do Inflight and Trustpilot have a free plan?
Yes, both Inflight and Trustpilot have a free plan; paid plans add more usage and features.