Inflight vs Pisano
Inflight and Pisano are both customer feedback & roadmaps tools. Inflight is aimed at small businesses and agencies, while Pisano is aimed at enterprise. Only Inflight has a free plan.
Feedback layer for prototypes that hands comments to coding agents
Customer and employee experience platform with flat-fee licensing
| Pricing | Paid · $18 | Paid |
| Starting price | $18/mo | Not published |
| Free plan | Yes | No |
| Free trial | 14 days | — |
| Built for | Small businesses, Agencies, Enterprise | Enterprise |
| Platforms | web | web |
| Country | — | — · 2015 |
| Rating | — | — |
Choose Inflight if
Design and product teams that prototype in code and want stakeholder feedback to flow directly into their coding agents.
- Feedback stays attached to the exact element it refers to
- Reviewers and guests never need a paid seat
- MCP handoff removes retyping feedback into agent prompts
Look elsewhere if: Teams that need bug reporting on live production sites with issue-tracker integrations (Userback, Usersnap).
Choose Pisano if
Banks, insurers and retailers that need enterprise voice-of-customer programs across digital and physical channels at a predictable flat fee.
- Flat-fee licensing with no caps on surveys or responses
- Fast implementation, highlighted by Gartner
- Strong track record with Turkish banks and insurers
Look elsewhere if: Small businesses wanting a cheap self-serve survey tool or research teams needing advanced statistics (SurveySparrow, Typeform, Qualtrics).
Inflight vs Pisano pricing
Inflight
- Pro$18/member/mo$15 billed yearly; unlimited videos, guests and MCP access
- Reviewers$0People who only give feedback are always free
- EnterpriseCustomSAML SSO, SOC 2 Type 2, priority support
Pisano
- PlatformCustomFlat-fee license, no usage caps; support and training included
- Power-upsCustomAdd-ons: text analytics, workflows, Leo AI assistant
Inflight · Key features
- One script tag adds the toolkit to any preview URL or HTML file
- Comments pinned to specific elements of the running prototype
- Built-in video replies so reviewers do not need a Loom link
- Structured questions that steer reviewers toward useful feedback
- Automatic grouping of feedback into next steps for a coding agent
- Inflight MCP server for Cursor, Claude Code and Codex
Cons
- No free plan for prototype authors after the 14-day trial
- Only Slack and MCP integrations; no Jira or Linear listed
- Works with web previews and HTML, not native app prototypes
Pisano · Key features
- Surveys and interactive flows for NPS, CSAT and CES programs
- Feedback channels including email, SMS, WhatsApp, web widget and mobile
- Links, QR codes and feedback tablets for physical locations
- Escalation automation and a built-in ticket manager to close the loop
- Dashboards, customer journey mapping and analytics
- AI text analytics and Leo, an AI assistant for experience data
Cons
- No public prices, self-serve plan or free trial
- AI features have been catching up rather than leading, per Gartner
- Smaller integration ecosystem than Qualtrics or Medallia
Inflight vs Pisano: FAQ
Do Inflight and Pisano have a free plan?
Inflight has a free plan. Pisano has no free plan.
Which is better for small businesses, Inflight or Pisano?
Inflight lists small businesses as a core audience, while Pisano is aimed more at enterprise.