Hiver vs Zendesk
Hiver and Zendesk are both customer support tools. Hiver is aimed at small businesses, while Zendesk is aimed at enterprise and small businesses. Zendesk costs less, from $25/mo versus $35/mo for Hiver.
| Pricing | Paid · $35 | Paid · $25 |
| Starting price | $35/mo | $25/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses | Enterprise, Small businesses |
| Platforms | web | web, ios, android |
| Country | IN · 2011 | US · 2007 |
| Rating | — | — |
Choose Hiver if
Google Workspace teams wanting help desk features in Gmail.
- No new interface to learn
- Fast adoption
- Good for Google Workspace teams
Look elsewhere if: Teams on Outlook or high-volume support.
Choose Zendesk if
Mid-market and enterprise support teams with multiple channels and compliance needs.
- Mature, reliable at enterprise scale
- Broadest channel and app coverage
- Strong reporting and routing
Look elsewhere if: Startups and small teams; Help Scout, Freshdesk, Crisp or Plain are leaner.
Hiver vs Zendesk pricing
Hiver
- Growth$35/user/mo$25/mo billed annually; AI agents, shared inbox, omnichannel
- Pro$65/user/mo$55/mo billed annually; customer portal, SLAs, CSAT
- Elite$95/user/mo$85/mo billed annually; AI QA and AI insights
Zendesk
- Support Team$25/agent/mo$19 billed annually; core ticketing
- Suite Team$69/agent/mo$55 billed annually; AI agents, messaging, voice
- Suite Professional$149/agent/mo$115 billed annually; skills routing, IVR
- Suite EnterpriseCustomSandbox, custom roles, approval workflows
Hiver · Key features
- Shared inboxes in Gmail
- Assignments, notes and collision alerts
- SLAs and automations
- CSAT surveys and analytics
- Live chat and knowledge base
- AI drafting and summaries
Cons
- Tied to Gmail
- Less powerful than full help desks
- Per-user pricing
Zendesk · Key features
- Omnichannel ticketing: email, chat, voice, social, WhatsApp
- Help center and community with multiple brands
- AI agents, agent copilot and intelligent triage
- Skills-based routing, SLAs, macros and triggers
- Explore analytics and dashboards
- Workforce management, QA and marketplace apps
Cons
- Expensive per agent plus AI add-ons
- Complex packaging and frequent changes
- Overkill for small teams
Hiver vs Zendesk: FAQ
Which is cheaper, Hiver or Zendesk?
Zendesk starts at $25/mo and Hiver at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Hiver and Zendesk have a free plan?
Hiver has no free plan, a 7-day free trial. Zendesk has no free plan, a 14-day free trial.