Hiver vs Juphy
Hiver and Juphy are both customer support tools. Hiver is aimed at small businesses, while Juphy is aimed at E-commerce and small businesses. Juphy costs less, from $19/mo versus $35/mo for Hiver.
| Pricing | Paid · $35 | Paid · $19 |
| Starting price | $35/mo | $19/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses | E-commerce, Small businesses |
| Platforms | web | web |
| Country | IN · 2011 | TR · 2020 |
| Rating | — | — |
Choose Hiver if
Google Workspace teams wanting help desk features in Gmail.
- No new interface to learn
- Fast adoption
- Good for Google Workspace teams
Look elsewhere if: Teams on Outlook or high-volume support.
Choose Juphy if
Shopify DTC brands with sizable catalogs and pre-sale questions.
- Focused on sales, not just support deflection
- Fast setup for Shopify
- Uses your own catalog data
Look elsewhere if: Non-Shopify stores or teams needing full help desk features.
Hiver vs Juphy pricing
Hiver
- Growth$35/user/mo$25/mo billed annually; AI agents, shared inbox, omnichannel
- Pro$65/user/mo$55/mo billed annually; customer portal, SLAs, CSAT
- Elite$95/user/mo$85/mo billed annually; AI QA and AI insights
Juphy
- Starter$19/mo50K visitors/mo, 1K products, reports
- Essentials$49/mo5K products, AI pop-ups
- Scale$99/mo15K products, integrations, SmartBox Q&A
Hiver · Key features
- Shared inboxes in Gmail
- Assignments, notes and collision alerts
- SLAs and automations
- CSAT surveys and analytics
- Live chat and knowledge base
- AI drafting and summaries
Cons
- Tied to Gmail
- Less powerful than full help desks
- Per-user pricing
Juphy · Key features
- AI shopping assistant trained on your Shopify catalog
- Product recommendations and comparisons in chat
- Answers on sizing, shipping and return policies
- Conversion analytics: assisted revenue and engagement
- Brand voice customization
- Handoff to human support tools
Cons
- Shopify only
- Younger product with fewer integrations
- AI answers need monitoring for accuracy
Hiver vs Juphy: FAQ
Which is cheaper, Hiver or Juphy?
Juphy starts at $19/mo and Hiver at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Hiver and Juphy have a free plan?
Hiver has no free plan, a 7-day free trial. Juphy has no free plan, a 14-day free trial.