Hiver vs Fin by Intercom
Hiver and Fin by Intercom are both customer support tools. Hiver is aimed at small businesses, while Fin by Intercom is aimed at small businesses and enterprise. Hiver costs less, from $35/mo versus $49/mo for Fin by Intercom.
Hiver
Helpdesk inside Gmail
Fin by Intercom
AI customer service agent priced per outcome
| Pricing | Paid · $35 | Paid · $49 |
| Starting price | $35/mo | $49/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses | Small businesses, Enterprise |
| Platforms | web | web |
| Country | IN · 2011 | US · 2023 |
| Rating | — | — |
Choose Hiver if
Google Workspace teams wanting help desk features in Gmail.
- No new interface to learn
- Fast adoption
- Good for Google Workspace teams
Look elsewhere if: Teams on Outlook or high-volume support.
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Hiver vs Fin by Intercom pricing
Hiver
- Growth$35/user/mo$25/mo billed annually; AI agents, shared inbox, omnichannel
- Pro$65/user/mo$55/mo billed annually; customer portal, SLAs, CSAT
- Elite$95/user/mo$85/mo billed annually; AI QA and AI insights
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Hiver · Key features
- Shared inboxes in Gmail
- Assignments, notes and collision alerts
- SLAs and automations
- CSAT surveys and analytics
- Live chat and knowledge base
- AI drafting and summaries
Cons
- Tied to Gmail
- Less powerful than full help desks
- Per-user pricing
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Hiver vs Fin by Intercom: FAQ
Which is cheaper, Hiver or Fin by Intercom?
Hiver starts at $35/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Hiver and Fin by Intercom have a free plan?
Hiver has no free plan, a 7-day free trial. Fin by Intercom has no free plan, a 14-day free trial.