Help Scout vs Tidio
Help Scout and Tidio are both customer support tools. Help Scout is aimed at small businesses, while Tidio is aimed at small businesses and E-commerce. Help Scout costs less, from $25/mo versus $29/mo for Tidio. Both have a free plan.
Email-centric helpdesk with a human touch
Live chat and AI agent for small e-commerce
| Pricing | Freemium · $25 | Freemium · $29 |
| Starting price | $25/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | 15 days | 7 days |
| Built for | Small businesses | Small businesses, E-commerce |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2011 | PL · 2013 |
| Rating | — | — |
Choose Help Scout if
Small and mid-size companies that want personal email-based support with a knowledge base.
- Free plan for up to 5 users
- Simple, email-like experience agents like
- Fast to set up; good docs product
Look elsewhere if: Call centers or enterprises needing WFM, QA and voice.
Choose Tidio if
Small e-commerce businesses.
- Affordable for small stores
- Easy setup
- AI and bots included
Look elsewhere if: Enterprise support teams.
Help Scout vs Tidio pricing
Help Scout
- Free$05 users, 1 inbox, 100 contacts/mo
- Standard$25/user/mo25 users, 2 inboxes, unlimited contacts; 16% off annually
- Plus$45/user/mo50 users, 5 inboxes, Salesforce/Jira/HubSpot
- Pro$75/user/moMin 10 users; 10 inboxes, SSO/SAML, HIPAA
Tidio
- Free$050 conversations/mo
- Starter$29/mo$24.17/mo billed annually; 100 conversations
- Growthfrom $59/mo$49.17/mo annually; from 250 conversations
- Plusfrom $300/moPlus monthly usage; custom limits
- PremiumCustomManaged Lyro AI, guaranteed 50% resolution
Help Scout · Key features
- Shared inboxes with assignments, tags and workflows
- Docs knowledge base with multiple sites
- Beacon widget for chat, contact forms and article suggestions
- AI drafts, summaries and AI Answers for customers
- Customer profiles with app data via integrations
- Reports on volume, happiness and productivity
Cons
- No phone support channel
- Routing and automation less deep than Zendesk
- Per-user pricing adds up as the team grows
Tidio · Key features
- Live chat widget
- Help desk ticketing
- Visual chatbot builder
- Lyro AI agent
- Multichannel inbox (Messenger, Instagram, WhatsApp)
- E-commerce integrations
Cons
- Conversation-based pricing
- Lyro billed separately
- Reporting basic
Help Scout vs Tidio: FAQ
Which is cheaper, Help Scout or Tidio?
Help Scout starts at $25/mo and Tidio at $29/mo. Both prices are checked on the vendors' own pricing pages.
Do Help Scout and Tidio have a free plan?
Yes, both Help Scout and Tidio have a free plan; paid plans add more usage and features.