Gorgias vs Intercom
Gorgias and Intercom are both customer support tools. Gorgias is aimed at E-commerce and small businesses, while Intercom is aimed at small businesses and enterprise. Gorgias costs less, from $10/mo versus $39/mo for Intercom.
| Pricing | Paid · $10 | Paid · $39 |
| Starting price | $10/mo | $39/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | E-commerce, Small businesses | Small businesses, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | US · 2015 | US · 2011 |
| Rating | — | — |
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Choose Intercom if
B2B and B2C SaaS companies with meaningful support volume and a good knowledge base.
- Fin is among the best AI support agents on the market
- Excellent in-app messenger and SaaS integrations
- Mature workflows and reporting
Look elsewhere if: Very small teams or budget-sensitive startups; Crisp, Chatwoot or Plain cover the basics for far less.
Gorgias vs Intercom pricing
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Intercom
- Essential$39/seat/mo$29 billed annually; Fin AI $0.99/outcome
- Advanced$99/seat/mo$85 billed annually; workflows, 20 Lite seats
- Expert$139/seat/mo$132 billed annually; SSO, HIPAA, 50 Lite seats
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Intercom · Key features
- Fin AI agent trained on your help center, docs and past conversations
- Omnichannel inbox: chat, email, WhatsApp, SMS, social
- Help center with AI-assisted article suggestions
- Workflows: visual automation for routing, SLAs and bots
- Proactive support: product tours, banners, outbound messages
- Reporting on resolution rate, CSAT and team performance
Cons
- Pricing is complex: seats plus per-outcome AI fees
- Expensive for small teams compared with Crisp or Chatwoot
- Frequent packaging changes over the years
Gorgias vs Intercom: FAQ
Which is cheaper, Gorgias or Intercom?
Gorgias starts at $10/mo and Intercom at $39/mo. Both prices are checked on the vendors' own pricing pages.
Do Gorgias and Intercom have a free plan?
Gorgias has no free plan, a 7-day free trial. Intercom has no free plan, a 14-day free trial.