Gleap vs Usersnap
Gleap and Usersnap are both customer feedback & roadmaps tools. Gleap is aimed at small businesses and developers, while Usersnap is aimed at small businesses and enterprise. Gleap costs less, from $35/mo versus $59/mo for Usersnap.
AI customer support with bug reports, session replay and code fixes
Visual bug reports and feedback
| Pricing | Paid · $35 | Paid · $59 |
| Starting price | $35/mo | $59/mo |
| Free plan | No | No |
| Free trial | 7 days | — |
| Built for | Small businesses, Developers, Enterprise | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | AT | AT · 2013 |
| Rating | — | — |
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Choose Usersnap if
QA and product teams collecting visual feedback.
- Great for QA and UAT
- Rich context
- Integrations
Look elsewhere if: Simple voting boards.
Gleap vs Usersnap pricing
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
Usersnap
- Starter$59/mo$49/mo billed yearly; 2 seats, 2 projects
- Growth$159/mo$129/mo billed yearly; unlimited seats, 10 projects
- Professional$259/mo$209/mo billed yearly; unlimited seats, 20 projects
- Premium$549/mo$449/mo billed yearly; 50 projects
- EnterpriseCustomSSO, 99.9% SLA, custom AI, dedicated partner
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
Usersnap · Key features
- Annotated screenshots
- Bug reports with metadata
- Surveys and NPS
- Feature requests
- Integrations
- Segmentation
Cons
- Pricier
- Overlaps with other tools
- Setup per project
Gleap vs Usersnap: FAQ
Which is cheaper, Gleap or Usersnap?
Gleap starts at $35/mo and Usersnap at $59/mo. Both prices are checked on the vendors' own pricing pages.
Do Gleap and Usersnap have a free plan?
Gleap has no free plan, a 7-day free trial. Usersnap has no free plan.