Gleap vs UserGuiding
Gleap and UserGuiding are both customer feedback & roadmaps tools. Gleap is aimed at small businesses and developers, while UserGuiding is aimed at small businesses and enterprise. Gleap costs less, from $35/mo versus $249/mo for UserGuiding.
AI customer support with bug reports, session replay and code fixes
No-code product onboarding and in-app guides
| Pricing | Paid · $35 | Paid · $249 |
| Starting price | $35/mo | $249/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses, Developers, Enterprise | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | AT | TR · 2017 |
| Rating | — | — |
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Choose UserGuiding if
SMB and mid-market SaaS teams that want onboarding flows without engineering time.
- Cheaper than Appcues and Pendo
- Fast to build without engineers
- Good template library
Look elsewhere if: Mobile apps or enterprises needing deep product analytics.
Gleap vs UserGuiding pricing
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
UserGuiding
- Starter$249/moBilled yearly ($2,988/yr); 2,000 MAU, 15 guides
- Growth$499/moBilled yearly ($5,988/yr); 2,000 MAU, session replay
- EnterpriseCustomCustom MAU, SSO, SLA; billed yearly
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
UserGuiding · Key features
- Interactive guides and product tours via Chrome extension
- Onboarding checklists and hotspots
- Announcements, banners and modals
- NPS and in-app surveys
- Resource center widget
- Segmentation and analytics on guide performance
Cons
- Web only, no mobile SDK
- Analytics lighter than Pendo or Userpilot
- MAU-based pricing grows with usage
Gleap vs UserGuiding: FAQ
Which is cheaper, Gleap or UserGuiding?
Gleap starts at $35/mo and UserGuiding at $249/mo. Both prices are checked on the vendors' own pricing pages.
Do Gleap and UserGuiding have a free plan?
Gleap has no free plan, a 7-day free trial. UserGuiding has no free plan, a 14-day free trial.