Gleap vs Userback
Gleap and Userback are both customer feedback & roadmaps tools. Gleap is aimed at small businesses and developers, while Userback is aimed at developers and small businesses. Gleap costs less, from $35/mo versus $39/mo for Userback. Only Userback has a free plan.
AI customer support with bug reports, session replay and code fixes
Visual bug reporting and user feedback widget for web apps
| Pricing | Paid · $35 | Freemium · $39 |
| Starting price | $35/mo | $39/mo |
| Free plan | No | Yes |
| Free trial | 7 days | — |
| Built for | Small businesses, Developers, Enterprise | Developers, Small businesses, Agencies |
| Platforms | web, ios, android | web |
| Country | AT | AU |
| Rating | — | — |
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Choose Userback if
Web agencies, QA teams and SaaS product teams that need visual bug reports with technical context.
- Bug reports arrive with full technical context
- Non-technical clients can report issues easily
- Broad project management integrations
Look elsewhere if: Teams that mainly want feature voting boards (Canny, Featurebase) or broad behaviour analytics and heatmaps (Hotjar).
Gleap vs Userback pricing
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
Userback
- Free$02 seats, 2 sites; feedback visible for 7 days
- Team$39/mo$29/mo billed annually; 5 seats, 5 sites, Jira and ClickUp sync
- Business$99/mo$79/mo billed annually; unlimited seats, 25 sites, replay, surveys
- Business Plus$199/mo$159/mo billed annually; 50 sites, mobile SDK, API, webhooks
- Feature Portal add-on$39/mo$31/mo billed annually; ideas, voting and public roadmap
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
Userback · Key features
- Feedback widget with annotated screenshots and screen recordings
- Automatic capture of browser, device and console logs
- Session replay attached to each feedback report
- In-app surveys and NPS prompts
- Feature Portal with idea voting and public roadmap
- AI summaries and insights across feedback items
Cons
- Free plan hides feedback after seven days
- Session replay and surveys require Business or higher
- Feature Portal is a paid add-on on every paid plan
Gleap vs Userback: FAQ
Which is cheaper, Gleap or Userback?
Gleap starts at $35/mo and Userback at $39/mo. Both prices are checked on the vendors' own pricing pages.
Do Gleap and Userback have a free plan?
Gleap has no free plan, a 7-day free trial. Userback has a free plan.