Gleap vs Pisano
Gleap and Pisano are both customer feedback & roadmaps tools. Gleap is aimed at small businesses and developers, while Pisano is aimed at enterprise.
AI customer support with bug reports, session replay and code fixes
Customer and employee experience platform with flat-fee licensing
| Pricing | Paid · $35 | Paid |
| Starting price | $35/mo | Not published |
| Free plan | No | No |
| Free trial | 7 days | — |
| Built for | Small businesses, Developers, Enterprise | Enterprise |
| Platforms | web, ios, android | web |
| Country | AT | — · 2015 |
| Rating | — | — |
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Choose Pisano if
Banks, insurers and retailers that need enterprise voice-of-customer programs across digital and physical channels at a predictable flat fee.
- Flat-fee licensing with no caps on surveys or responses
- Fast implementation, highlighted by Gartner
- Strong track record with Turkish banks and insurers
Look elsewhere if: Small businesses wanting a cheap self-serve survey tool or research teams needing advanced statistics (SurveySparrow, Typeform, Qualtrics).
Gleap vs Pisano pricing
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
Pisano
- PlatformCustomFlat-fee license, no usage caps; support and training included
- Power-upsCustomAdd-ons: text analytics, workflows, Leo AI assistant
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
Pisano · Key features
- Surveys and interactive flows for NPS, CSAT and CES programs
- Feedback channels including email, SMS, WhatsApp, web widget and mobile
- Links, QR codes and feedback tablets for physical locations
- Escalation automation and a built-in ticket manager to close the loop
- Dashboards, customer journey mapping and analytics
- AI text analytics and Leo, an AI assistant for experience data
Cons
- No public prices, self-serve plan or free trial
- AI features have been catching up rather than leading, per Gartner
- Smaller integration ecosystem than Qualtrics or Medallia
Gleap vs Pisano: FAQ
Do Gleap and Pisano have a free plan?
Gleap has no free plan, a 7-day free trial. Pisano has no free plan.
Which is better for small businesses, Gleap or Pisano?
Gleap lists small businesses as a core audience, while Pisano is aimed more at enterprise.