Gleap vs Fin by Intercom
Gleap and Fin by Intercom are both customer support tools. Gleap is aimed at small businesses and developers, while Fin by Intercom is aimed at small businesses and enterprise. Gleap costs less, from $35/mo versus $49/mo for Fin by Intercom.
AI customer support with bug reports, session replay and code fixes
AI customer service agent priced per outcome
| Pricing | Paid · $35 | Paid · $49 |
| Starting price | $35/mo | $49/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses, Developers, Enterprise | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | AT | US · 2023 |
| Rating | — | — |
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Gleap vs Fin by Intercom pricing
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Gleap vs Fin by Intercom: FAQ
Which is cheaper, Gleap or Fin by Intercom?
Gleap starts at $35/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Gleap and Fin by Intercom have a free plan?
Gleap has no free plan, a 7-day free trial. Fin by Intercom has no free plan, a 14-day free trial.