Frill vs Gleap
Frill and Gleap are both customer feedback & roadmaps tools. Frill is aimed at freelancers and small businesses, while Gleap is aimed at small businesses and developers. Frill costs less, from $25/mo versus $35/mo for Gleap.
Lightweight ideas board and announcements
AI customer support with bug reports, session replay and code fixes
| Pricing | Paid · $25 | Paid · $35 |
| Starting price | $25/mo | $35/mo |
| Free plan | No | No |
| Free trial | 14 days | 7 days |
| Built for | Freelancers, Small businesses | Small businesses, Developers, Enterprise |
| Platforms | web | web, ios, android |
| Country | GB · 2020 | AT |
| Rating | — | — |
Choose Frill if
Small SaaS teams.
- Beautiful UX
- Simple pricing
- Widget-first
Look elsewhere if: Large product orgs (Productboard).
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Frill vs Gleap pricing
Frill
- Startup$25/mo50 active ideas, 1 survey
- Business$49/moUnlimited ideas, 3 surveys
- Growth$149/moPrivacy, white labeling
- Enterprise$349/moEnterprise-grade support
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
Frill · Key features
- Ideas and voting
- Roadmap
- Announcements
- Widget
- Integrations
- Custom domain
Cons
- Fewer integrations
- Idea limits on Startup
- Basic analytics
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
Frill vs Gleap: FAQ
Which is cheaper, Frill or Gleap?
Frill starts at $25/mo and Gleap at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Frill and Gleap have a free plan?
Frill has no free plan, a 14-day free trial. Gleap has no free plan, a 7-day free trial.