Freshdesk vs Gorgias
Freshdesk and Gorgias are both customer support tools. Freshdesk is aimed at small businesses, while Gorgias is aimed at E-commerce and small businesses. Gorgias costs less, from $10/mo versus $23/mo for Freshdesk.
| Pricing | Paid · $23 | Paid · $10 |
| Starting price | $23/mo | $10/mo |
| Free plan | No | No |
| Free trial | 14 days | 7 days |
| Built for | Small businesses | E-commerce, Small businesses |
| Platforms | web, ios, android | web, ios, android |
| Country | IN · 2010 | US · 2015 |
| Rating | — | — |
Choose Freshdesk if
SMBs and mid-size companies that want Zendesk-like capabilities at lower cost.
- Strong value versus Zendesk
- Lower per-agent price than Zendesk
- Mature automations and SLAs
Look elsewhere if: Teams wanting the simplest inbox (Help Scout) or AI-first in-app support (Intercom).
Choose Gorgias if
E-commerce brands on Shopify or BigCommerce.
- Built for Shopify workflows
- Ticket-based pricing
- Strong automation
Look elsewhere if: SaaS or B2B support (Help Scout, Zendesk).
Freshdesk vs Gorgias pricing
Freshdesk
- Growth$23/agent/mo$19 billed annually; 500 AI Agent sessions
- Pro$66/agent/mo$55 billed annually; 6,000 MCP actions/yr
- Enterprise$107/agent/mo$89 billed annually; 12,000 MCP actions/yr
Gorgias
- Starter$10/mo50 tickets/mo; monthly billing only
- Basic$60/mo$50/mo billed annually; 300 tickets/mo
- Pro$360/mo$300/mo billed annually; 2,000 tickets/mo
- Advanced$900/mo$750/mo billed annually; 5,000 tickets/mo
- AI Agent$1.00/automated interaction$0.85-$1.00 depending on plan; optional add-on
Freshdesk · Key features
- Email, web form and portal ticketing
- Knowledge base and community forums
- Automations, SLAs, canned responses and collision detection
- Freddy AI agent, copilot and insights
- Omnichannel add-on: chat, WhatsApp, voice
- Reporting, CSAT and marketplace apps
Cons
- Omnichannel costs extra
- AI features gated to higher tiers
- Marketplace apps vary in quality
Gorgias · Key features
- E-commerce help desk with order data
- Order edits, refunds and discounts in tickets
- Omnichannel: email, chat, social, SMS, voice
- Automations and macros
- AI agent for common questions
- Revenue attribution of support
Cons
- Costs scale with ticket volume
- AI agent costs extra
- Less suited outside e-commerce
Freshdesk vs Gorgias: FAQ
Which is cheaper, Freshdesk or Gorgias?
Gorgias starts at $10/mo and Freshdesk at $23/mo. Both prices are checked on the vendors' own pricing pages.
Do Freshdesk and Gorgias have a free plan?
Freshdesk has no free plan, a 14-day free trial. Gorgias has no free plan, a 7-day free trial.