Embage vs Fin by Intercom
Embage and Fin by Intercom are both customer support tools. Embage is aimed at small businesses and E-commerce, while Fin by Intercom is aimed at small businesses and enterprise. Embage costs less, from $19/mo versus $49/mo for Fin by Intercom. Only Embage has a free plan.
Chat and voice agents for websites that save every chat as a record
AI customer service agent priced per outcome
| Pricing | Freemium · $19 | Paid · $49 |
| Starting price | $19/mo | $49/mo |
| Free plan | Yes | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses, E-commerce, Agencies | Small businesses, Enterprise |
| Platforms | web | web |
| Country | — | US · 2023 |
| Rating | — | — |
Choose Embage if
Small businesses and online stores that want one website agent for support, leads and bookings with structured records.
- Free plan is usable with your own API key and no Embage credits
- Every conversation becomes a structured record, not just a transcript
- Different model per agent and sub-agent
Look elsewhere if: Teams that need mature omnichannel live chat or complex conversation design (Tidio, Voiceflow).
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Embage vs Fin by Intercom pricing
Embage
- Free$0Your own OpenRouter or Vercel AI Gateway key, website embed
- Starter$19/mo1,000 AI credits, 100 voice sessions; 7-day free trial
- Pro$59/mo3,800 AI credits, 500 voice sessions; 7-day free trial
- EnterpriseCustomCustom limits, dedicated support, security review
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Embage · Key features
- Chat and browser voice agents embedded with one snippet or a link
- Knowledge base from PDF, Word, PowerPoint, Excel, CSV, Markdown and web pages
- AI Forms (datastore) that save chats as tickets, leads or feedback rows
- Sub-agents that run plain-English workflows across 360+ apps
- Live human handoff with full conversation context
- 0-100 conversation score, sentiment, summary and next steps
Cons
- Still in early access, so expect rough edges
- Only website and Telegram channels, no WhatsApp or email inbox
- Voice works in the browser only, with no phone number
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Embage vs Fin by Intercom: FAQ
Which is cheaper, Embage or Fin by Intercom?
Embage starts at $19/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Embage and Fin by Intercom have a free plan?
Embage has a free plan. Fin by Intercom has no free plan, a 14-day free trial.