Crisp vs Fin by Intercom
Crisp and Fin by Intercom are both customer support tools. Crisp is aimed at small businesses and freelancers, while Fin by Intercom is aimed at small businesses and enterprise. Crisp costs less, from $45/mo versus $49/mo for Fin by Intercom. Only Crisp has a free plan.
Affordable all-in-one messaging and helpdesk
AI customer service agent priced per outcome
| Pricing | Freemium · $45 | Paid · $49 |
| Starting price | $45/mo | $49/mo |
| Free plan | Yes | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Freelancers | Small businesses, Enterprise |
| Platforms | web, ios, android, macos, windows | web |
| Country | FR · 2015 | US · 2023 |
| Rating | — | — |
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Crisp vs Fin by Intercom pricing
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Crisp vs Fin by Intercom: FAQ
Which is cheaper, Crisp or Fin by Intercom?
Crisp starts at $45/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Crisp and Fin by Intercom have a free plan?
Crisp has a free plan. Fin by Intercom has no free plan, a 14-day free trial.