Crisp vs Embage
Crisp and Embage are both customer support tools. Crisp is aimed at small businesses and freelancers, while Embage is aimed at small businesses and E-commerce. Embage costs less, from $19/mo versus $45/mo for Crisp. Both have a free plan.
Affordable all-in-one messaging and helpdesk
Chat and voice agents for websites that save every chat as a record
| Pricing | Freemium · $45 | Freemium · $19 |
| Starting price | $45/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | 14 days | 7 days |
| Built for | Small businesses, Freelancers | Small businesses, E-commerce, Agencies |
| Platforms | web, ios, android, macos, windows | web |
| Country | FR · 2015 | — |
| Rating | — | — |
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Choose Embage if
Small businesses and online stores that want one website agent for support, leads and bookings with structured records.
- Free plan is usable with your own API key and no Embage credits
- Every conversation becomes a structured record, not just a transcript
- Different model per agent and sub-agent
Look elsewhere if: Teams that need mature omnichannel live chat or complex conversation design (Tidio, Voiceflow).
Crisp vs Embage pricing
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Embage
- Free$0Your own OpenRouter or Vercel AI Gateway key, website embed
- Starter$19/mo1,000 AI credits, 100 voice sessions; 7-day free trial
- Pro$59/mo3,800 AI credits, 500 voice sessions; 7-day free trial
- EnterpriseCustomCustom limits, dedicated support, security review
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Embage · Key features
- Chat and browser voice agents embedded with one snippet or a link
- Knowledge base from PDF, Word, PowerPoint, Excel, CSV, Markdown and web pages
- AI Forms (datastore) that save chats as tickets, leads or feedback rows
- Sub-agents that run plain-English workflows across 360+ apps
- Live human handoff with full conversation context
- 0-100 conversation score, sentiment, summary and next steps
Cons
- Still in early access, so expect rough edges
- Only website and Telegram channels, no WhatsApp or email inbox
- Voice works in the browser only, with no phone number
Crisp vs Embage: FAQ
Which is cheaper, Crisp or Embage?
Embage starts at $19/mo and Crisp at $45/mo. Both prices are checked on the vendors' own pricing pages.
Do Crisp and Embage have a free plan?
Yes, both Crisp and Embage have a free plan; paid plans add more usage and features.