Chatwoot vs Tori
Chatwoot and Tori are both customer support tools. Chatwoot is aimed at developers and small businesses, while Tori is aimed at small businesses and developers. Chatwoot costs less, from $19/mo versus $35/mo for Tori. Both have a free plan.
Open-source customer engagement suite
AI support agent from TalkJS that cites sources and hands off cleanly
| Pricing | Open source · $19 | Freemium · $35 |
| Starting price | $19/mo | $35/mo |
| Free plan | Yes | Yes |
| Free trial | 15 days | — |
| Built for | Developers, Small businesses | Small businesses, Developers, Enterprise |
| Platforms | web, ios, android | web |
| Country | IN · 2019 | NL |
| Rating | — | — |
Choose Chatwoot if
Companies that want open source, WhatsApp-first support or a low-cost Intercom alternative.
- Open source with permissive license
- Excellent WhatsApp and social channel coverage
- Affordable cloud pricing
Look elsewhere if: Enterprises needing deep analytics, WFM and voice.
Choose Tori if
SaaS teams that want an embeddable, customizable AI support agent grounded in their own documentation.
- Backed by an established chat infrastructure company
- Deep UI and behaviour customization through the SDK
- Free plan has no time limit
Look elsewhere if: Teams that need an agent tied into an existing helpdesk like Zendesk or Intercom (Fin by Intercom, Zendesk).
Chatwoot vs Tori pricing
Chatwoot
- Community (self-hosted)$0Free forever, self-hosted
- Hacker (Cloud)$02 agents, 500 conversations/mo, live chat only
- Startups$19/agent/moAll channels, 300 Captain AI credits/mo
- Business$39/agent/moVoice, automation, 500 Captain AI credits/mo
- Enterprise$99/agent/moSSO/SAML, audit logs, 800 Captain AI credits/mo
Tori
- Trial$0No time limit, 50 AI responses/mo, 1 seat, 1 agent
- Basic$35/mo300 AI responses/mo, 2 seats, 1 agent
- Standard$140/mo1,400 AI responses/mo, 3 seats, 3 agents
- Growth$550/mo6,000 AI responses/mo, 7 seats, 5 agents
- EnterpriseCustomContact sales
Chatwoot · Key features
- Omnichannel inbox with WhatsApp, Instagram, Messenger, Telegram, SMS
- Website live chat widget and help center
- Automation rules, macros, canned responses and labels
- Captain AI agent and copilot
- Campaigns (ongoing and one-off) and CSAT surveys
- Self-hosted (Docker, Heroku, Kubernetes) or cloud
Cons
- Reporting is basic
- Self-hosting needs ops attention
- Fewer integrations than Zendesk
Tori · Key features
- Learns from docs, help centers, websites or any URL and stays in sync
- Answers grounded in your content with source citations
- Flags uncertainty and escalates when confidence is low
- Human handoff with conversation history and sources in one thread
- Ready-made chat UI, full SDK and API built on TalkJS
- Setup with one script tag or an API key
Cons
- No named helpdesk or CRM integrations such as Zendesk
- Response caps per plan, with overage terms not stated
- No separate pricing page; plans are listed on the homepage
Chatwoot vs Tori: FAQ
Which is cheaper, Chatwoot or Tori?
Chatwoot starts at $19/mo and Tori at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatwoot and Tori have a free plan?
Yes, both Chatwoot and Tori have a free plan; paid plans add more usage and features.