Chatwoot vs Knocket
Chatwoot and Knocket are both customer support tools. Chatwoot is aimed at developers and small businesses, while Knocket is aimed at freelancers and creators. Both have a free plan.
Open-source customer engagement suite
Free live chat widget, contact page and unified inbox for small teams
| Pricing | Open source · $19 | Free |
| Starting price | $19/mo | Not published |
| Free plan | Yes | Yes |
| Free trial | 15 days | — |
| Built for | Developers, Small businesses | Freelancers, Creators, Small businesses, Developers |
| Platforms | web, ios, android | web |
| Country | IN · 2019 | — |
| Rating | — | — |
Choose Chatwoot if
Companies that want open source, WhatsApp-first support or a low-cost Intercom alternative.
- Open source with permissive license
- Excellent WhatsApp and social channel coverage
- Affordable cloud pricing
Look elsewhere if: Enterprises needing deep analytics, WFM and voice.
Choose Knocket if
Solo founders, creators and small teams who want free live chat and one inbox without per-seat pricing.
- Completely free with no message caps or card required
- Visitors chat without creating an account
- Replying from Telegram works well for solo founders on the go
Look elsewhere if: Support teams that need SLAs, automation and team workflows (Intercom, Tidio, Crisp).
Chatwoot vs Knocket pricing
Chatwoot
- Community (self-hosted)$0Free forever, self-hosted
- Hacker (Cloud)$02 agents, 500 conversations/mo, live chat only
- Startups$19/agent/moAll channels, 300 Captain AI credits/mo
- Business$39/agent/moVoice, automation, 500 Captain AI credits/mo
- Enterprise$99/agent/moSSO/SAML, audit logs, 800 Captain AI credits/mo
Knocket
- Free$0Widget, contact page, inbox and AI agent; no message caps, no card
Chatwoot · Key features
- Omnichannel inbox with WhatsApp, Instagram, Messenger, Telegram, SMS
- Website live chat widget and help center
- Automation rules, macros, canned responses and labels
- Captain AI agent and copilot
- Campaigns (ongoing and one-off) and CSAT surveys
- Self-hosted (Docker, Heroku, Kubernetes) or cloud
Cons
- Reporting is basic
- Self-hosting needs ops attention
- Fewer integrations than Zendesk
Knocket · Key features
- One-line script web widget for any site or CMS
- Shareable contact page with live chat at a knocket.ai handle
- WebView chat SDK for iOS, Android, React Native and Flutter
- Unified inbox for web, mobile, Telegram and email messages
- Telegram notifications with quote-reply back to the visitor
- AI agent running on your own OpenAI, Claude or Gemini key
Cons
- No SLA tracking, automation flows or team collaboration tools yet
- AI agent needs your own paid model API key
- Contact pages live under knocket.ai handles rather than your own site
Chatwoot vs Knocket: FAQ
Do Chatwoot and Knocket have a free plan?
Yes, both Chatwoot and Knocket have a free plan; paid plans add more usage and features.