Chatwoot vs Fin by Intercom
Chatwoot and Fin by Intercom are both customer support tools. Chatwoot is aimed at developers and small businesses, while Fin by Intercom is aimed at small businesses and enterprise. Chatwoot costs less, from $19/mo versus $49/mo for Fin by Intercom. Only Chatwoot has a free plan.
Open-source customer engagement suite
AI customer service agent priced per outcome
| Pricing | Open source · $19 | Paid · $49 |
| Starting price | $19/mo | $49/mo |
| Free plan | Yes | No |
| Free trial | 15 days | 14 days |
| Built for | Developers, Small businesses | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | IN · 2019 | US · 2023 |
| Rating | — | — |
Choose Chatwoot if
Companies that want open source, WhatsApp-first support or a low-cost Intercom alternative.
- Open source with permissive license
- Excellent WhatsApp and social channel coverage
- Affordable cloud pricing
Look elsewhere if: Enterprises needing deep analytics, WFM and voice.
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Chatwoot vs Fin by Intercom pricing
Chatwoot
- Community (self-hosted)$0Free forever, self-hosted
- Hacker (Cloud)$02 agents, 500 conversations/mo, live chat only
- Startups$19/agent/moAll channels, 300 Captain AI credits/mo
- Business$39/agent/moVoice, automation, 500 Captain AI credits/mo
- Enterprise$99/agent/moSSO/SAML, audit logs, 800 Captain AI credits/mo
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Chatwoot · Key features
- Omnichannel inbox with WhatsApp, Instagram, Messenger, Telegram, SMS
- Website live chat widget and help center
- Automation rules, macros, canned responses and labels
- Captain AI agent and copilot
- Campaigns (ongoing and one-off) and CSAT surveys
- Self-hosted (Docker, Heroku, Kubernetes) or cloud
Cons
- Reporting is basic
- Self-hosting needs ops attention
- Fewer integrations than Zendesk
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Chatwoot vs Fin by Intercom: FAQ
Which is cheaper, Chatwoot or Fin by Intercom?
Chatwoot starts at $19/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatwoot and Fin by Intercom have a free plan?
Chatwoot has a free plan. Fin by Intercom has no free plan, a 14-day free trial.