Chatwoot vs Gleap
Chatwoot and Gleap are both customer support tools. Chatwoot is aimed at developers and small businesses, while Gleap is aimed at small businesses and developers. Chatwoot costs less, from $19/mo versus $35/mo for Gleap. Only Chatwoot has a free plan.
Open-source customer engagement suite
AI customer support with bug reports, session replay and code fixes
| Pricing | Open source · $19 | Paid · $35 |
| Starting price | $19/mo | $35/mo |
| Free plan | Yes | No |
| Free trial | 15 days | 7 days |
| Built for | Developers, Small businesses | Small businesses, Developers, Enterprise |
| Platforms | web, ios, android | web, ios, android |
| Country | IN · 2019 | AT |
| Rating | — | — |
Choose Chatwoot if
Companies that want open source, WhatsApp-first support or a low-cost Intercom alternative.
- Open source with permissive license
- Excellent WhatsApp and social channel coverage
- Affordable cloud pricing
Look elsewhere if: Enterprises needing deep analytics, WFM and voice.
Choose Gleap if
SaaS and mobile app teams that want customer support, bug reporting and AI-assisted fixes in one platform without per-seat pricing.
- Support conversations and technical bug context live in one tool
- No per-seat fees from the Team plan up
- Kai Support costs $0.29 per resolution and hand-offs are free
Look elsewhere if: Large support operations needing a mature multi-brand help desk, or teams that only want simple visual feedback (Zendesk, Usersnap).
Chatwoot vs Gleap pricing
Chatwoot
- Community (self-hosted)$0Free forever, self-hosted
- Hacker (Cloud)$02 agents, 500 conversations/mo, live chat only
- Startups$19/agent/moAll channels, 300 Captain AI credits/mo
- Business$39/agent/moVoice, automation, 500 Captain AI credits/mo
- Enterprise$99/agent/moSSO/SAML, audit logs, 800 Captain AI credits/mo
Gleap
- Starter$35/mo1 seat, 1 project, 10k MAU, live chat and bug reports; $29/mo yearly
- Team$179/moUnlimited seats, 100k MAU, Kai Resolve; $149/mo billed yearly
- Pro$359/mo200k MAU, SLA policies, custom roles; $299/mo billed yearly
- EnterpriseFrom $1,199/moSSO, invoice billing, custom SLA; from $999/mo billed yearly
Chatwoot · Key features
- Omnichannel inbox with WhatsApp, Instagram, Messenger, Telegram, SMS
- Website live chat widget and help center
- Automation rules, macros, canned responses and labels
- Captain AI agent and copilot
- Campaigns (ongoing and one-off) and CSAT surveys
- Self-hosted (Docker, Heroku, Kubernetes) or cloud
Cons
- Reporting is basic
- Self-hosting needs ops attention
- Fewer integrations than Zendesk
Gleap · Key features
- In-app bug reports with screenshots, session replay, console and network logs
- Kai Support AI agent answering from docs, websites, files and YouTube
- Kai Resolve investigating tickets with logs, read-only code and MCP data
- Kai Code turning confirmed bugs into pull requests your team reviews
- Shared inbox for chat, email, WhatsApp, Instagram, Slack and Telegram
- Knowledge base, public roadmap, release notes and surveys
Cons
- No free plan, only a 7-day trial
- Starter has one seat, no session replay and no integrations
- Big price step from $35 Starter to $179 Team billed monthly
Chatwoot vs Gleap: FAQ
Which is cheaper, Chatwoot or Gleap?
Chatwoot starts at $19/mo and Gleap at $35/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatwoot and Gleap have a free plan?
Chatwoot has a free plan. Gleap has no free plan, a 7-day free trial.