Chatwoot vs Crisp
Chatwoot and Crisp are both customer support tools. Chatwoot is aimed at developers and small businesses, while Crisp is aimed at small businesses and freelancers. Chatwoot costs less, from $19/mo versus $45/mo for Crisp. Both have a free plan.
| Pricing | Open source · $19 | Freemium · $45 |
| Starting price | $19/mo | $45/mo |
| Free plan | Yes | Yes |
| Free trial | 15 days | 14 days |
| Built for | Developers, Small businesses | Small businesses, Freelancers |
| Platforms | web, ios, android | web, ios, android, macos, windows |
| Country | IN · 2019 | FR · 2015 |
| Rating | — | — |
Choose Chatwoot if
Companies that want open source, WhatsApp-first support or a low-cost Intercom alternative.
- Open source with permissive license
- Excellent WhatsApp and social channel coverage
- Affordable cloud pricing
Look elsewhere if: Enterprises needing deep analytics, WFM and voice.
Choose Crisp if
Small teams and indie founders who want chat, inbox and help center in one affordable package.
- Per-workspace pricing, not per agent
- Many channels in one inbox
- Free plan with 2 seats and apps
Look elsewhere if: Large support organizations needing advanced analytics, QA and enterprise permissions.
Chatwoot vs Crisp pricing
Chatwoot
- Community (self-hosted)$0Free forever, self-hosted
- Hacker (Cloud)$02 agents, 500 conversations/mo, live chat only
- Startups$19/agent/moAll channels, 300 Captain AI credits/mo
- Business$39/agent/moVoice, automation, 500 Captain AI credits/mo
- Enterprise$99/agent/moSSO/SAML, audit logs, 800 Captain AI credits/mo
Crisp
- Free$02 seats, 100 customer profiles
- Mini$45/workspace/mo4 seats, 5,000 profiles, $5 AI credits
- Essentials$95/workspace/mo10 seats, 50,000 profiles, 2 sub-inboxes
- Plus$295/workspace/mo20+ seats, 200,000 profiles, 5 sub-inboxes
- EnterpriseCustomDedicated onboarding, custom SLAs, team training
Chatwoot · Key features
- Omnichannel inbox with WhatsApp, Instagram, Messenger, Telegram, SMS
- Website live chat widget and help center
- Automation rules, macros, canned responses and labels
- Captain AI agent and copilot
- Campaigns (ongoing and one-off) and CSAT surveys
- Self-hosted (Docker, Heroku, Kubernetes) or cloud
Cons
- Reporting is basic
- Self-hosting needs ops attention
- Fewer integrations than Zendesk
Crisp · Key features
- Live chat widget with mobile and desktop apps
- Shared inbox for email, Messenger, Instagram, WhatsApp, Telegram and SMS
- Knowledge base and chatbot builder
- Light CRM with contact profiles and segments
- Campaigns and sequences for onboarding emails
- Co-browsing, screen sharing and MagicReply AI
Cons
- Reporting and permissions are basic
- Knowledge base lacks advanced customization
- Email deliverability for campaigns is not its strength
Chatwoot vs Crisp: FAQ
Which is cheaper, Chatwoot or Crisp?
Chatwoot starts at $19/mo and Crisp at $45/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatwoot and Crisp have a free plan?
Yes, both Chatwoot and Crisp have a free plan; paid plans add more usage and features.