Chatbase vs Fin by Intercom
Chatbase and Fin by Intercom are both customer support tools. Chatbase is aimed at small businesses, while Fin by Intercom is aimed at small businesses and enterprise. Chatbase costs less, from $40/mo versus $49/mo for Fin by Intercom.
Custom ChatGPT for your website in minutes
AI customer service agent priced per outcome
| Pricing | Paid · $40 | Paid · $49 |
| Starting price | $40/mo | $49/mo |
| Free plan | No | No |
| Free trial | 7 days | 14 days |
| Built for | Small businesses | Small businesses, Enterprise |
| Platforms | web | web |
| Country | US · 2023 | US · 2023 |
| Rating | — | — |
Choose Chatbase if
SMBs wanting an AI support bot from their content quickly.
- Very fast setup
- Good for small businesses
- Actions extend beyond Q&A
Look elsewhere if: Teams needing complex, tested flows (Voiceflow, Botpress).
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Chatbase vs Fin by Intercom pricing
Chatbase
- Hobby$40/mo$32/mo billed annually; 700 message credits, 1 agent, 2 members
- Standard$150/mo$120/mo billed annually; 4,000 credits, 3 members
- Pro$500/mo$400/mo billed annually; 15,000 credits, 5 members
- EnterpriseCustomCustom usage
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Chatbase · Key features
- Train agents on websites, files and docs
- Embeddable chat widget
- Actions: booking, lookups, ticket creation
- Human handoff and lead capture
- Multi-channel deployment
- Analytics and conversation review
Cons
- Credit-based pricing
- Less control than Voiceflow
- Answer quality depends on source content
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Chatbase vs Fin by Intercom: FAQ
Which is cheaper, Chatbase or Fin by Intercom?
Chatbase starts at $40/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Chatbase and Fin by Intercom have a free plan?
Chatbase has no free plan, a 7-day free trial. Fin by Intercom has no free plan, a 14-day free trial.