CBOT vs Kore.ai

CBOT is an enterprise conversational AI company founded in 2017 and based at Istanbul Teknokent in Avcılar, Istanbul. Led by CEO Mete Aktaş, it builds voice and chat AI agents for large organisations, mainly in banking, insurance, telecom and retail. Its customers include Ziraat Bankası, Halkbank and Garanti BBVA, and QNB's mobile banking assistant Q runs on the CBOT Platform. Gartner featured the company in its Competitive Landscape: Conversational Solutions 2025 report.

The CBOT Platform is used to build, operate, monitor and improve AI agents alongside human teams. Voice agents handle calls for collections, identity verification, appointments and customer service; digital agents work across web, WhatsApp, Instagram and SMS or run behind the scenes to trigger workflows and update records. A customer service workspace gives human agents cross-channel history, live answer suggestions and summaries. It also sells packaged digital employees such as TAHSİLDAR for collections, plus its own LLM. Guardrails, observability and evaluation are built in, and it can be deployed in public cloud, private cloud, on-premises or hybrid. Pricing is not published.

CBOT fits regulated enterprises that need Turkish-language voice automation and on-premises deployment. It is not a self-serve tool: Botpress and Voiceflow let small teams build bots on a free tier, and Landbot is simpler for marketing chatbots.

Buying tip: ask for sector references and start with a pilot on one high-volume use case, such as collections calls.

Kore.ai is an enterprise conversational and agentic AI platform headquartered in Orlando, Florida. It was founded in 2014 by Raj Koneru and in January 2024 raised a $150 million strategic round led by FTV Capital, with NVIDIA participating. Its core job is to let large companies build, govern and run AI agents that answer customers and employees across voice and digital channels, connected to back-office systems.

Artemis, the platform generation launched in May 2026, combines ABL (a typed language for defining agent behavior, tools, guardrails and handoffs), ARCH (an AI architect that turns plain-language intent into an agent system), Autoloop (goal-based optimization) and StateTrace (execution tracing). On top sit packaged products: AI for Service (voice and digital agents, agent assist, quality management and an AI-native contact center) and AI for Work (enterprise search plus HR, IT and recruiting agents). Pricing is not published; deals are quoted after a demo; a Proof Concierge pilot is offered.

Kore.ai fits banks, insurers, healthcare, telecom and retail groups that need compliance (SOC, HIPAA, PCI DSS, GDPR), voice plus chat, and deep back-office integration. It is too heavy and expensive for SMBs. Ada and Intercom Fin are faster to launch for digital support, Yellow.ai is strong in Asia and emerging markets, and Botpress suits developer teams wanting an open, cheaper builder.

Recent development: in July 2026 Kore.ai was named a Leader in the Gartner Magic Quadrant for Conversational AI Platforms for the fourth straight time.