Canny vs UserGuiding
Canny and UserGuiding are both customer feedback & roadmaps tools aimed at small businesses and enterprise. Canny costs less, from $79/mo versus $249/mo for UserGuiding. Only Canny has a free plan.
Feature request boards and roadmaps
No-code product onboarding and in-app guides
| Pricing | Freemium · $79 | Paid · $249 |
| Starting price | $79/mo | $249/mo |
| Free plan | Yes | No |
| Free trial | — | 14 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web | web |
| Country | US · 2017 | TR · 2017 |
| Rating | — | — |
Choose Canny if
Product teams at growth-stage SaaS with integration needs and budget.
- Mature and widely trusted
- Deep integrations with support and dev tools
- AI reduces feedback triage effort
Look elsewhere if: Early startups on a budget (Featurebase, Sleekplan) or teams wanting feedback inside their PM tool (Productboard).
Choose UserGuiding if
SMB and mid-market SaaS teams that want onboarding flows without engineering time.
- Cheaper than Appcues and Pendo
- Fast to build without engineers
- Good template library
Look elsewhere if: Mobile apps or enterprises needing deep product analytics.
Canny vs UserGuiding pricing
Canny
- Free$025 tracked users, 5 managers, unlimited boards
- Pro$79/moStarting price, billed yearly; 100+ tracked users, 10 managers
- BusinessCustomBilled yearly; 5,000+ tracked users, SSO, CRM integrations
UserGuiding
- Starter$249/moBilled yearly ($2,988/yr); 2,000 MAU, 15 guides
- Growth$499/moBilled yearly ($5,988/yr); 2,000 MAU, session replay
- EnterpriseCustomCustom MAU, SSO, SLA; billed yearly
Canny · Key features
- Feedback boards with voting and comments
- Prioritization with impact scores and revenue data
- Public roadmap and changelog
- Autopilot: AI deduplication and feedback extraction from support tools
- Integrations with CRMs, support and issue trackers
- User segmentation and custom fields (paid plans)
Cons
- Growth features are expensive
- Tracked-user limits on lower tiers
- UI customization is limited
UserGuiding · Key features
- Interactive guides and product tours via Chrome extension
- Onboarding checklists and hotspots
- Announcements, banners and modals
- NPS and in-app surveys
- Resource center widget
- Segmentation and analytics on guide performance
Cons
- Web only, no mobile SDK
- Analytics lighter than Pendo or Userpilot
- MAU-based pricing grows with usage
Canny vs UserGuiding: FAQ
Which is cheaper, Canny or UserGuiding?
Canny starts at $79/mo and UserGuiding at $249/mo. Both prices are checked on the vendors' own pricing pages.
Do Canny and UserGuiding have a free plan?
Canny has a free plan. UserGuiding has no free plan, a 14-day free trial.