Bitrix24 vs Zoho CRM
Bitrix24 and Zoho CRM are both CRM tools aimed at small businesses and enterprise. Zoho CRM costs less, from $20/mo versus $69/mo for Bitrix24. Both have a free plan.
CRM, tasks, chat and intranet suite for SMBs with a free plan
Affordable CRM inside the Zoho suite
| Pricing | Freemium · $69 | Freemium · $20 |
| Starting price | $69/mo | $20/mo |
| Free plan | Yes | Yes |
| Free trial | 15 days | 15 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web, windows, macos, linux, ios, android | web, ios, android |
| Country | — · 2012 | IN · 2005 |
| Rating | — | — |
Choose Bitrix24 if
SMBs that want CRM, tasks, chat and an intranet under one flat monthly price.
- Flat per-organization pricing instead of per-user fees
- Usable free plan for one or two people
- Replaces separate CRM, task, chat, intranet and site tools
Look elsewhere if: Teams that want a polished, focused CRM or project tool (HubSpot, Zoho CRM, monday.com).
Choose Zoho CRM if
Cost-conscious SMBs and mid-market companies, especially those using other Zoho products.
- Very strong value per feature
- Deep customization at mid tiers
- Seamless with other Zoho apps
Look elsewhere if: Teams prioritizing UX polish (Attio, Pipedrive) or already on Google/HubSpot ecosystems.
Bitrix24 vs Zoho CRM pricing
Bitrix24
- Free$01-2 users, 5 GB, basic CRM, tasks, chat and video calls
- Basic$69/mo$49/mo billed annually; 5 users, 24 GB, sales pipelines
- Standard$144/mo$99/mo billed annually; 50 users, 100 GB, e-signature
- Professional$289/mo$199/mo billed annually; 100 users, 1 TB, automation, HR
- EnterpriseFrom $579/moFrom $399/mo billed annually; 250 to 10,000 users
Zoho CRM
- Free$0Up to 3 users
- Standard$20/user/mo$14/user/mo billed annually
- Professional$35/user/mo$23/user/mo billed annually
- Enterprise$50/user/mo$40/user/mo billed annually
- Ultimate$65/user/mo$52/user/mo billed annually
Bitrix24 · Key features
- CRM with leads, deals, multiple pipelines, invoices and estimates
- Contact center combining email, telephony, WhatsApp and messengers
- Tasks and projects with Kanban, Gantt charts and time tracking
- Team chat, video calls, shared calendars and drive in one workspace
- Website, landing page and online store builder with web forms
- Workflow automation, RPA and approvals on higher plans
Cons
- Interface is crowded and takes time to learn
- Individual modules are shallower than best-of-breed tools
- Free plan is capped at 1-2 users and 5 GB
Zoho CRM · Key features
- Leads, contacts, deals with scoring and assignment rules
- Workflow automation and Blueprint process guidance
- Omnichannel: email, telephony, social, WhatsApp, live chat
- Zia AI for predictions, anomaly detection and writing
- Custom modules, functions, Canvas UI designer
- Analytics, dashboards and Zoho suite integration
Cons
- Dense, dated-feeling UI in places
- Support can be slow
- Learning curve for setup
Bitrix24 vs Zoho CRM: FAQ
Which is cheaper, Bitrix24 or Zoho CRM?
Zoho CRM starts at $20/mo and Bitrix24 at $69/mo. Both prices are checked on the vendors' own pricing pages.
Do Bitrix24 and Zoho CRM have a free plan?
Yes, both Bitrix24 and Zoho CRM have a free plan; paid plans add more usage and features.