Bitrix24 vs Twenty

Bitrix24 is an all-in-one business suite that combines CRM, task and project management, team chat and video calls, an intranet, a website and store builder and HR tools. It launched in 2012 from the team behind Bitrix, a web software company founded in 1998 in Kaliningrad, Russia, and the company says more than 15 million organizations have chosen it. Its core job is to give an SMB one workspace for selling, collaborating and running internal processes.

The CRM covers leads, deals, pipelines, invoices, estimates, web forms and a contact center that pulls in email, telephony, WhatsApp and messengers. Tasks support Kanban, Gantt and time tracking, and CoPilot adds AI across CRM, tasks, chat and calls. Pricing is per organization, not per user: a free plan for 1-2 users, then Basic (5 users), Standard (50), Professional (100) and Enterprise from 250 users. A self-hosted on-premise edition is sold separately.

Bitrix24 fits cost-conscious SMBs that want many tools for one flat price. The trade-offs are a crowded interface with a steep learning curve and modules that are shallower than best-of-breed tools. HubSpot has a cleaner CRM and stronger marketing automation, Zoho CRM offers deeper customization inside a wider app suite, and monday.com is easier for project-centric teams.

The 2026 push is Vibecode, which lets users describe apps, agents and chatbots in an AI chat and connect them to their account, alongside an MCP server. Use the free 15-day trial of the top tiers, and compare annual prices: Standard drops from $144 to $99 a month for up to 50 users.

Twenty is an open-source CRM founded in Paris by Félix Malfait and Charles Bochet. It aims to be a modern alternative to Salesforce and HubSpot that teams can fully own: the code is open source, the data model is customizable and the product can run on Twenty's cloud or on your own servers.

The interface feels closer to Notion or Airtable than to legacy CRMs, with table and kanban views, filters, keyboard shortcuts and a command menu. You can create custom objects and fields to model any process, sync Gmail and Google Calendar or Microsoft accounts to log emails and meetings automatically, and build workflows that run on record changes, schedules or manual triggers. Developers get GraphQL and REST APIs generated from the data model, webhooks and the ability to extend the product. Self-hosting is free, while cloud plans are priced per user per month, with a higher tier adding SSO and more advanced features.

Twenty fits startups, developer-led teams and companies that want control over their CRM data or need to customize it heavily without enterprise licensing. It is a younger product, so integrations, reporting and mobile apps are less mature than in established CRMs, and self-hosting requires technical effort for updates and backups. Attio is a polished closed-source alternative with a similar modern feel, HubSpot offers far more built-in marketing and sales tools, and EspoCRM or SuiteCRM are older open-source options.