AloTech vs Zoom

AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.

Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.

It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.

AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.

Zoom is the video meeting platform that became a household name during the pandemic, made by Zoom Communications, the San Jose company founded in 2011 by Eric Yuan, a former Cisco Webex engineer. It has since grown into Zoom Workplace, a collaboration suite built around meetings, team chat, Zoom Phone, whiteboards, Docs, Clips for async video, a scheduler, and mail and calendar clients.

Meetings support large participant counts, breakout rooms, polls, cloud recording, live transcription and translated captions, and AI Companion, included with paid plans at no extra cost, generates summaries, next steps, recaps of missed chat and drafts. For larger needs Zoom sells Webinars, Events, Rooms hardware, Contact Center and Revenue Accelerator. The free Basic plan limits group meetings to 40 minutes; Pro, Business, Business Plus and Enterprise add longer meetings, more participants, cloud storage, SSO and bundled phone service.

Zoom suits companies that host many external meetings and webinars and want reliability that guests already know. Organizations paying for Microsoft 365 or Google Workspace already have Teams or Meet included, which makes Zoom an extra expense unless its webinar, phone or AI features are needed. Webex remains strong in large enterprises and regulated industries, and Whereby or Google Meet are simpler for quick browser calls.