AloTech vs Whereby

AloTech is a Turkish cloud contact center platform founded by Cenk Soyak and İdris Avcı and selected as an Endeavor company in 2014. Outside Türkiye it sells the same product as Call Center Studio, running on Google Cloud. It replaces on-premise call center hardware with a browser-based system for inbound and outbound calls plus written channels.

Voice features include ACD, CTI, IVR, speech recognition and text-to-speech, number masking, predictive, preview and IVR dialers, answering machine detection and call and screen recording. Written channels cover web chat, WhatsApp, Facebook Messenger, Telegram, SMS, email and video calls. An AI layer adds AI Maestro, agent assist, AI-based quality scoring (CX Quality), CX Insights and accent neutralization. Pricing is per user per month in Turkish lira with no long-term commitment: a cheaper written-only package and a full voice plus written package.

It suits Turkish companies running 10 to several hundred agents, from e-commerce support teams to outsourcers. Bulutfon and Verimor are lighter, cheaper virtual PBX options for small offices; Zendesk and Freshdesk are ticketing tools that AloTech complements through its Zendesk CTI app. Genesys and Five9 compete for large global deployments.

AloTech reports 650+ customers, 20,000+ users and over 65 million call minutes a month, with ISO 27001:2022 and ISO 42001:2023 certificates. Call Center Studio partnered with Globe Business in the Philippines in November 2025, and in October 2026 Parloa named AloTech its strategic AI partner in Türkiye.

Whereby is a video meeting service from Oslo, Norway, originally launched as appear.in and spun out of the telecom group Telenor. Its core idea is simplicity: each host gets permanent room links, and guests join in the browser with no downloads or accounts, which makes it popular for client calls, therapy, coaching and tutoring.

Whereby has two product lines. Meetings offers rooms with screen sharing, recording, breakout groups, branding, waiting rooms and integrations with tools such as Miro, Google Docs and YouTube for collaboration inside a call. Whereby Embedded is a video API and SDK that lets developers place rooms inside their own websites and apps for telehealth, education and marketplace use cases, with usage-based pricing. Data handling is designed around GDPR, which appeals to European healthcare and education providers. The free plan includes one room with up to four attendees and 30-minute meetings; Pro and Business add more rooms, larger meetings without a time limit and team features.

Whereby fits small businesses, consultants and platforms that want frictionless browser video or an embeddable video layer without building WebRTC infrastructure. It has fewer features than Zoom or Microsoft Teams and is not built for large webinars. Daily and Vonage offer lower-level video APIs for developers, while Zoom and Google Meet suit general internal meetings.