Stonly vs WalkMe
Stonly and WalkMe are both product adoption & onboarding tools. Stonly is aimed at small businesses and enterprise, while WalkMe is aimed at enterprise. Only Stonly has a free plan.
Interactive guides and AI knowledge base for customer support teams
SAP-owned digital adoption platform for enterprise software rollouts
| Pricing | Freemium | Paid |
| Starting price | Not published | Not published |
| Free plan | Yes | No |
| Free trial | 14 days | — |
| Built for | Small businesses, Enterprise | Enterprise |
| Platforms | web | web, windows |
| Country | FR · 2018 | IL · 2011 |
| Rating | — | — |
Choose Stonly if
Customer support teams that handle complex, multi-step issues and want guided self-service plus consistent agent troubleshooting.
- Decision trees handle complex troubleshooting better than flat articles
- Same content serves customers, agents and AI answers
- Help desk integrations bring guides into the agent workspace
Look elsewhere if: Product teams primarily optimizing in-app onboarding and feature adoption metrics (Userpilot, Appcues, Pendo).
Choose WalkMe if
Large enterprises, especially SAP customers, that need to drive adoption of complex internal software at scale.
- Deep coverage of major enterprise apps, including SAP GUI
- Strong analytics on how employees really use software
- Backed by SAP, with long-term roadmap security
Look elsewhere if: Startups and SaaS teams that only need product tours and onboarding checklists (Appcues, UserGuiding, Userpilot).
Stonly vs WalkMe pricing
Stonly
- Basic$0400 guide views/mo, 5 published guides, 1 team member
- Small BusinessQuoteUnder 100 staff; 4,000 guide views, 5 seats, 1 knowledge base
- EnterpriseCustomAI Agents, SSO, surveys, auto-translation, white label
WalkMe
- For employeesCustomQuote only; Discovery, workflow automation, SAP GUI
- For customersCustomQuote only; guidance and analytics for customer apps
Stonly · Key features
- Interactive step-by-step guides and branching decision trees
- Embeddable widget for in-app guides and product tours
- Knowledge base with versioning, review flows and scheduled publishing
- AI Answers and a conversational bot built on your guide content
- AI Agent Assist that summarizes tickets and drafts replies
- Knowledge Agents and Business Process Agents for automated support flows
Cons
- Paid prices are not published and require a sales call
- Guide-view limits can force plan upgrades as traffic grows
- Help desk integrations, AI Agents and SSO are Enterprise-only
WalkMe · Key features
- No-code editor for walk-throughs, tooltips, launchers and task lists
- DeepUI element detection that survives application UI changes
- Adoption, workflow and form analytics across enterprise apps
- Discovery and license optimization to find unused software seats
- WalkMe AI with pinned, proactive and on-demand assistance
- Action Bar that brings guidance into every application
Cons
- Quote-only pricing that is high for mid-sized companies
- Implementation often needs dedicated builders or consultants
- Steep learning curve for the editor and rules engine
Stonly vs WalkMe: FAQ
Do Stonly and WalkMe have a free plan?
Stonly has a free plan. WalkMe has no free plan.
Which is better for small businesses, Stonly or WalkMe?
Stonly lists small businesses as a core audience, while WalkMe is aimed more at enterprise.