Pendo vs Stonly
Pendo and Stonly are both product adoption & onboarding tools. Pendo is aimed at enterprise, while Stonly is aimed at small businesses and enterprise. Both have a free plan.
Product analytics, guides and feedback in one
Interactive guides and AI knowledge base for customer support teams
| Pricing | Freemium | Freemium |
| Starting price | Not published | Not published |
| Free plan | Yes | Yes |
| Free trial | — | 14 days |
| Built for | Enterprise | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | US · 2013 | FR · 2018 |
| Rating | — | — |
Choose Pendo if
Mid-market and enterprise product organizations.
- Analytics and guidance in one
- Retroactive data capture
- Enterprise-ready
Look elsewhere if: Startups wanting simple onboarding (UserGuiding, Appcues).
Choose Stonly if
Customer support teams that handle complex, multi-step issues and want guided self-service plus consistent agent troubleshooting.
- Decision trees handle complex troubleshooting better than flat articles
- Same content serves customers, agents and AI answers
- Help desk integrations bring guides into the agent workspace
Look elsewhere if: Product teams primarily optimizing in-app onboarding and feature adoption metrics (Userpilot, Appcues, Pendo).
Pendo vs Stonly pricing
Pendo
- Free$0Up to 500 MAU, analytics and in-app guides
- BaseCustomProduct analytics, in-app guides, custom MAU
- CoreCustomAdds session replay
- UltimateCustomAdds NPS/surveys, Orchestrate, Listen, Data Sync
Stonly
- Basic$0400 guide views/mo, 5 published guides, 1 team member
- Small BusinessQuoteUnder 100 staff; 4,000 guide views, 5 seats, 1 knowledge base
- EnterpriseCustomAI Agents, SSO, surveys, auto-translation, white label
Pendo · Key features
- Retroactive product analytics without tagging
- In-app guides and resource center
- Session replay
- NPS and feedback collection
- Product roadmaps
- AI insights
Cons
- Expensive at scale
- Complex to administer
- UI can be dense
Stonly · Key features
- Interactive step-by-step guides and branching decision trees
- Embeddable widget for in-app guides and product tours
- Knowledge base with versioning, review flows and scheduled publishing
- AI Answers and a conversational bot built on your guide content
- AI Agent Assist that summarizes tickets and drafts replies
- Knowledge Agents and Business Process Agents for automated support flows
Cons
- Paid prices are not published and require a sales call
- Guide-view limits can force plan upgrades as traffic grows
- Help desk integrations, AI Agents and SSO are Enterprise-only
Pendo vs Stonly: FAQ
Do Pendo and Stonly have a free plan?
Yes, both Pendo and Stonly have a free plan; paid plans add more usage and features.
Which is better for small businesses, Pendo or Stonly?
Stonly lists small businesses as a core audience, while Pendo is aimed more at enterprise.