Intercom vs Knocket
Intercom and Knocket are both customer support tools. Intercom is aimed at small businesses and enterprise, while Knocket is aimed at freelancers and creators. Only Knocket has a free plan.
AI-first customer service platform
Free live chat widget, contact page and unified inbox for small teams
| Pricing | Paid · $39 | Free |
| Starting price | $39/mo | Not published |
| Free plan | No | Yes |
| Free trial | 14 days | — |
| Built for | Small businesses, Enterprise | Freelancers, Creators, Small businesses, Developers |
| Platforms | web, ios, android | web |
| Country | US · 2011 | — |
| Rating | — | — |
Choose Intercom if
B2B and B2C SaaS companies with meaningful support volume and a good knowledge base.
- Fin is among the best AI support agents on the market
- Excellent in-app messenger and SaaS integrations
- Mature workflows and reporting
Look elsewhere if: Very small teams or budget-sensitive startups; Crisp, Chatwoot or Plain cover the basics for far less.
Choose Knocket if
Solo founders, creators and small teams who want free live chat and one inbox without per-seat pricing.
- Completely free with no message caps or card required
- Visitors chat without creating an account
- Replying from Telegram works well for solo founders on the go
Look elsewhere if: Support teams that need SLAs, automation and team workflows (Intercom, Tidio, Crisp).
Intercom vs Knocket pricing
Intercom
- Essential$39/seat/mo$29 billed annually; Fin AI $0.99/outcome
- Advanced$99/seat/mo$85 billed annually; workflows, 20 Lite seats
- Expert$139/seat/mo$132 billed annually; SSO, HIPAA, 50 Lite seats
Knocket
- Free$0Widget, contact page, inbox and AI agent; no message caps, no card
Intercom · Key features
- Fin AI agent trained on your help center, docs and past conversations
- Omnichannel inbox: chat, email, WhatsApp, SMS, social
- Help center with AI-assisted article suggestions
- Workflows: visual automation for routing, SLAs and bots
- Proactive support: product tours, banners, outbound messages
- Reporting on resolution rate, CSAT and team performance
Cons
- Pricing is complex: seats plus per-outcome AI fees
- Expensive for small teams compared with Crisp or Chatwoot
- Frequent packaging changes over the years
Knocket · Key features
- One-line script web widget for any site or CMS
- Shareable contact page with live chat at a knocket.ai handle
- WebView chat SDK for iOS, Android, React Native and Flutter
- Unified inbox for web, mobile, Telegram and email messages
- Telegram notifications with quote-reply back to the visitor
- AI agent running on your own OpenAI, Claude or Gemini key
Cons
- No SLA tracking, automation flows or team collaboration tools yet
- AI agent needs your own paid model API key
- Contact pages live under knocket.ai handles rather than your own site
Intercom vs Knocket: FAQ
Do Intercom and Knocket have a free plan?
Intercom has no free plan, a 14-day free trial. Knocket has a free plan.