Intercom vs Fin by Intercom
Intercom and Fin by Intercom are both customer support tools aimed at small businesses and enterprise. Intercom costs less, from $39/mo versus $49/mo for Fin by Intercom.
AI-first customer service platform
AI customer service agent priced per outcome
| Pricing | Paid · $39 | Paid · $49 |
| Starting price | $39/mo | $49/mo |
| Free plan | No | No |
| Free trial | 14 days | 14 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web, ios, android | web |
| Country | US · 2011 | US · 2023 |
| Rating | — | — |
Choose Intercom if
B2B and B2C SaaS companies with meaningful support volume and a good knowledge base.
- Fin is among the best AI support agents on the market
- Excellent in-app messenger and SaaS integrations
- Mature workflows and reporting
Look elsewhere if: Very small teams or budget-sensitive startups; Crisp, Chatwoot or Plain cover the basics for far less.
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Intercom vs Fin by Intercom pricing
Intercom
- Essential$39/seat/mo$29 billed annually; Fin AI $0.99/outcome
- Advanced$99/seat/mo$85 billed annually; workflows, 20 Lite seats
- Expert$139/seat/mo$132 billed annually; SSO, HIPAA, 50 Lite seats
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Intercom · Key features
- Fin AI agent trained on your help center, docs and past conversations
- Omnichannel inbox: chat, email, WhatsApp, SMS, social
- Help center with AI-assisted article suggestions
- Workflows: visual automation for routing, SLAs and bots
- Proactive support: product tours, banners, outbound messages
- Reporting on resolution rate, CSAT and team performance
Cons
- Pricing is complex: seats plus per-outcome AI fees
- Expensive for small teams compared with Crisp or Chatwoot
- Frequent packaging changes over the years
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Intercom vs Fin by Intercom: FAQ
Which is cheaper, Intercom or Fin by Intercom?
Intercom starts at $39/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Intercom and Fin by Intercom have a free plan?
Intercom has no free plan, a 14-day free trial. Fin by Intercom has no free plan, a 14-day free trial.