Fin by Intercom vs Zoho Desk
Fin by Intercom and Zoho Desk are both customer support tools aimed at small businesses and enterprise. Zoho Desk costs less, from $7/mo versus $49/mo for Fin by Intercom. Only Zoho Desk has a free plan.
AI customer service agent priced per outcome
Multichannel help desk with the Zia AI assistant from Zoho
| Pricing | Paid · $49 | Freemium · $7 |
| Starting price | $49/mo | $7/mo |
| Free plan | No | Yes |
| Free trial | 14 days | 15 days |
| Built for | Small businesses, Enterprise | Small businesses, Enterprise |
| Platforms | web | web, ios, android |
| Country | US · 2023 | IN |
| Rating | — | — |
Choose Fin by Intercom if
Support teams with volume and good documentation.
- Pay per outcome
- High resolution rates
- Works with Zendesk too
Look elsewhere if: Very low-volume support.
Choose Zoho Desk if
Small and mid-sized support teams, especially Zoho CRM users, that want a full-featured help desk at a lower per-agent price than Zendesk.
- Much lower per-agent cost than Zendesk at comparable tiers
- Free plan for up to three agents
- Tight integration with Zoho CRM and the wider Zoho suite
Look elsewhere if: Teams that need the largest third-party app ecosystem or a very simple shared inbox (Zendesk, Help Scout).
Fin by Intercom vs Zoho Desk pricing
Fin by Intercom
- Fin AI Agent$0.99/outcomeWith any helpdesk: $49/mo minimum incl. 50 outcomes
- Fin + Intercom helpdesk$0.99/outcomePlus Intercom seats from $19/seat/mo
- Fin Voice$1.99/voice outcomeVia sales
Zoho Desk
- Free$0Up to 3 agents, email ticketing basics
- Express$7/agent/moBilled annually; AI agents with BYOK or Zoho LLM
- Standard$14/agent/moBilled annually; live chat, knowledge base, answer bot
- Professional$23/agent/moBilled annually; Zia AI, Blueprints, telephony
- Enterprise$40/agent/moBilled annually; multi-brand, skill routing, sandbox
Fin by Intercom · Key features
- Resolution-focused AI agent
- Works on multiple help desks
- Procedures and actions
- Multilingual
- Analytics on resolution
- Guidance controls
Cons
- Costs scale with volume
- Needs good knowledge base
- Configuration effort
Zoho Desk · Key features
- Unified ticket queue for email, chat, phone, social and messaging
- Round-robin and skill-based assignment with SLAs and escalations
- Blueprints to enforce step-by-step support processes
- Multilingual help center with knowledge base and community forum
- AI agents on Express with bring-your-own-key or Zoho LLM
- Zia assistant for sentiment, reply suggestions and anomaly detection
Cons
- Interface feels dense and dated in places
- Blueprints, telephony and full Zia require Professional or higher
- Monthly billing is significantly pricier than annual
Fin by Intercom vs Zoho Desk: FAQ
Which is cheaper, Fin by Intercom or Zoho Desk?
Zoho Desk starts at $7/mo and Fin by Intercom at $49/mo. Both prices are checked on the vendors' own pricing pages.
Do Fin by Intercom and Zoho Desk have a free plan?
Fin by Intercom has no free plan, a 14-day free trial. Zoho Desk has a free plan.