Insider vs Knocket
Insider and Knocket are both customer engagement & CDP tools. Insider is aimed at enterprise, while Knocket is aimed at freelancers and creators. Only Knocket has a free plan.
AI-native customer experience and marketing platform
Free live chat widget, contact page and unified inbox for small teams
| Pricing | Paid | Free |
| Starting price | Not published | Not published |
| Free plan | No | Yes |
| Free trial | — | — |
| Built for | Enterprise | Freelancers, Creators, Small businesses, Developers |
| Platforms | web | web |
| Country | TR · 2012 | — |
| Rating | — | — |
Choose Insider if
Enterprise B2C brands with multichannel marketing teams and large customer bases.
- Broad channel coverage, strong in WhatsApp and app
- Proven at enterprise retail and travel scale
- AI features embedded across the platform
Look elsewhere if: Startups and SMBs; Customer.io, Klaviyo or Brevo are the right scale.
Choose Knocket if
Solo founders, creators and small teams who want free live chat and one inbox without per-seat pricing.
- Completely free with no message caps or card required
- Visitors chat without creating an account
- Replying from Telegram works well for solo founders on the go
Look elsewhere if: Support teams that need SLAs, automation and team workflows (Intercom, Tidio, Crisp).
Insider vs Knocket pricing
Insider
- Insider One platformCustomEnterprise contracts via demo
Knocket
- Free$0Widget, contact page, inbox and AI agent; no message caps, no card
Insider · Key features
- Customer data platform with identity resolution
- Journey orchestration across 12+ channels including WhatsApp
- Web and app personalization and product recommendations
- Predictive segments (likelihood to purchase, churn)
- Sirius AI for generative content and journey building
- Conversational commerce via WhatsApp and Instagram
Cons
- Enterprise-only pricing
- Implementation requires dedicated resources
- Overkill for SMBs
Knocket · Key features
- One-line script web widget for any site or CMS
- Shareable contact page with live chat at a knocket.ai handle
- WebView chat SDK for iOS, Android, React Native and Flutter
- Unified inbox for web, mobile, Telegram and email messages
- Telegram notifications with quote-reply back to the visitor
- AI agent running on your own OpenAI, Claude or Gemini key
Cons
- No SLA tracking, automation flows or team collaboration tools yet
- AI agent needs your own paid model API key
- Contact pages live under knocket.ai handles rather than your own site
Insider vs Knocket: FAQ
Do Insider and Knocket have a free plan?
Insider has no free plan. Knocket has a free plan.
Which is better for small businesses, Insider or Knocket?
Knocket lists small businesses as a core audience, while Insider is aimed more at enterprise.